Basic Life Support (BLS), Calendar Management, Certified Management Accountant (CMA), Certified Medical Assistant, Clinical Assessment, Clinical Support, Coaching, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Employee Relations, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, High School Diploma, Injections, Lift/Move 20 Pounds, Maintain Compliance, Medical Assistance, Medical Office Administration, Medical Products, Medical Record System, Medical Treatment, Medication Administration, Medicine, Organizational Skills, Patient Care, Phlebotomy, Primary Care, Regulatory Compliance, Resolve Customer Issues, Specimen Collection, Specimens/Samples, Team Player, Telephone Skills, Time Management, Transaction Processing/Management
Responsibilities
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Healthcare, Plus. Its a goal and a promise. At H-E-B Wellness Primary Care, its our goal to help everyone live the healthiest life possible. And its our promise that our healthcare will be better than Partners have ever experienced: accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.
As a Concierge, youll serve a key role in delivering a unique patient experience. Youll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. Youll serve as a coordinator / liaison between patients, physicians, and other healthcare team members. Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service.
"Partner-owned" means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Requirements
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Do you have a:
- HEART FOR PEOPLE... willingness to serve each patient as a personal guest?
- HEAD FOR BUSINESS... committed to provide excellent service by building / maintaining customer relations?
- PASSION FOR RESULTS... drive to help build our customer base?
We are looking for:
- a high school diploma, or equivalent
- experience as a medical assistant, admissions rep, or in-clinic support
What is the Work?
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### Customer Service
- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
- Assists with check-in process; processes transactions required to begin / complete patient visits
- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
- Resolves patient complaints; assists patients in all Clinic-related inquiries
- Promotes H-E-B Wellness Primary Care services
- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
- Serves as a resource to patients; facilitates coordination of patient care
- Assists with patient referral process, and associated follow-ups
- Obtains referring physician orders and outside facility images / reports as necessary
### Patient Care
- Performs patient intake interviews; takes medical histories; checks / records vital signs
- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
- Replenishes medical supplies / materials
- Maintains collaborative, professional relationships with clinic staff
- Ensures adherence to HIPAA regulations
What is Your Background?
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### Education
- High school diploma, or equivalent
- Graduate of an accredited medical assistant or surgical technician program (preferred)
- Medical Assistant certification (CMA)
- Basic Life Support (BLS) certification
### Experience
- 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
- 1+ years of experience in phlebotomy / blood drawing (preferred)
- Experience in customer service
- Experience working with electronic health records (preferred)
Can You...
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- Function in a fast-paced clinic / office environment
- Sit / stand for extended periods of time
- Regularly lift up to 20 lbs
- Work extended hours and / or rotating schedules
11-2018