Position Summary
We are seeking a calm, decisive, and detail-driven Private Events Captain to lead event execution at a high-volume, upscale restaurant. This role is responsible for commanding banquet service operations, coordinating front and back of house communication, protecting profitability, and ensuring flawless execution of contracted event details.
This is a leadership position requiring emotional regulation under pressure, strong operational control, and a proactive mindset.
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Core Responsibilities
Event Execution Leadership
• Command banquet floor during all events
• Control event timeline and service pacing
• Direct banquet staff and delegate responsibilities clearly
• Conduct pre-service walkthroughs with kitchen and service team
• Confirm headcounts and menu execution before service begins
Kitchen Coordination
• Serve as primary liaison between FOH and BOH during events
• Confirm plating accuracy and portion standards
• Prevent deviations from contracted menus
• Manage timing adjustments calmly and efficiently
Guest & Financial Protection
• Address guest concerns professionally and decisively
• Authorized to approve comps up to $300 (or defined threshold)
• Escalate issues beyond authority to GM
• Actively work to prevent avoidable comps
Team Leadership
• Maintain calm, steady presence under pressure
• Regulate team energy and prevent visible panic
• Reinforce service standards and professionalism
• Lead post-event debrief discussions
Operational Accountability
• Complete post-event report summaries
• Identify execution gaps and improvement opportunities
• Ensure checklist compliance for all banquets
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Qualifications
• Minimum 1-2 years banquet leadership experience
• Proven ability to manage high-volume events
• Strong communication skills with both kitchen and service staff
• Ability to stay composed in fast-paced, high-pressure situations
• Profit-conscious and solution-oriented mindset
• Experience in upscale or high-revenue banquet environments preferred
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Ideal Candidate Traits
• Calm under pressure
• Direct but professional communicator
• Anticipates problems before they escalate
• Protects margin and brand reputation
• Leads without ego
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This role is ideal for someone who thrives in command positions and takes pride in delivering seamless, high-quality events.