PRIVATE BANKING OFFICER II
WHAT IS THE OPPORTUNITY
Provides day-to-day servicing for Private Banking clients relieving Client Managers andor Private Bankers from performing account specific operational responsibility. Resolves client inquiriescomplaints and identifies cross-selI opportunities by assessing deposit portfolio and client needs. Works directly with clients in all areas of deposit operations e.g. wires new deposit accounts checking and savings account activity CDs loan payments and advances etc.. Provides clients with accurate timely and extensive information to ensure quality service and client retention. Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported.
WHAT WILL YOU DO
Risk ManagementCompliance
Within authority perform deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Process deposit fee reversals. Maintain up-to-date knowledge of account activity by reviewing various reports and systems. Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank. Facilitate new deposit account and small business consumer lending requests by providing disclosures gathering documents and initiates ongoing communication with the client. Complete KYCs for new clientsentitiesloans . Follow up with client for missing documentation on DARS report. Respond timely and accurately to inquiries from the Banks Financial Intelligence Unit KYCAML andor other Support Units regarding client transactions and account activity. Comply with all Bank policies and procedures and ensure adherence to the Banks regulatory requirements.
Client Services
Act as primary liaison between the client and all areas of the bank. Perform follow up with all client requests to ensure completion and satisfaction. Resolve client inquiries and complaints and take appropriate action to prevent future problems. Contact clients regarding overdrafts or other related problems and perform follow-up necessary to resolve situation. Determine appropriate method of approach.
Cross Sell
Analyze client needs in order to cross-sell a wide variety of Bank services. Introduce clients to appropriate area within the Bank such as Wealth Management International Treasury Management or to a Private Banker. Maintain complete knowledge of all bank products and services. Participate in cross sell activities independently or with the Private Banker as appropriate. Channel referralswarm leads from existing clients to the Private Banker or Private Banker Manager.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
Bachelors Degree or equivalent
Minimum 7 years of experience in client service banking operations or Private Banking relationship management support required.
Minimum 5 years of experience in a banking or financial services environment required
Minimum 5 years of experience with bank products and services e.g. deposits cash management international etc. required.
Additional Qualifications
Bachelors Degree preferred. Strong risk management and operations knowledge. Strong interpersonal verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels. Solid knowledge of all phases of operations e.g. installment loans new accounts loan payments statement handling wires. Excellent analytical skills. Strong Microsoft Office Suite skills e.g. Word Excel Outlook. Achieve digital mastery demonstrates capabilities to adapt learn and utilize evolving automation and technology to perform the job
WHATS IN IT FOR YOU
Compensation
Starting base salary 65296 - 104304 per year. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.