Administrative Skills, Budgeting, Business Solutions, Cellular Telephone, Communication Skills, Compensation and Benefits, Computer Workstations, Customer Relations, Desktop Administration, Desktop PC, Documentation, Establish Priorities, Event Management, Financial Risk, Financial Services, Fortune 500 Customers, Government, Hardware Repair, High School Diploma, Identify Issues, Information Technology Consulting, Laptop PC, Leading Edge Technology, Lift/Move 50 Pounds, Network Configuration Management, Network Switching, Operations Management, Presentation/Verbal Skills, Printers, Problem Solving Skills, Reimbursement, Service Delivery, Service Level Agreement (SLA), Software Configuration Management, Training/Teaching, Writing Skills
Job Title: Printer Technician
Location: Phoenix, AZ
Duration: 24 months
Pay Range: $26.42/hr - $34.58/hr (W2)
Job ID: 374156
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Printer Technician to join our team supporting PC and Printer customers in a customer-facing field break/fix capacity. The ideal candidate will have strong experience in hardware diagnostics and repair for laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve on-site incidents, manage escalations, and deliver service within contractual and financial guidelines.
Responsibilities:
- Perform on-site break/fix services for laptops, desktops, RPOS systems, workstations, and printers.
- Configure hardware, software, and simple network components; install and repair units to restore service.
- Troubleshoot technical and mechanical issues, including third-party software, networks, and switches when applicable.
- Collaborate with escalation teams to execute technical action plans and manage critical service events.
- Deliver customer education on technology and set clear expectations during service interactions.
- Prioritize and balance multiple tickets while adhering to SLAs, budgets, and contractual commitments.
- Complete required administrative tasks with accuracy, including documentation and parts handling.
Required Skills & Qualifications:
- Technical and mechanical hardware repair proficiency across PCs and printers.
- Ability to diagnose and resolve hardware issues using tools and alignment equipment.
- Customer-facing communication skills with clear verbal and written interaction on-site.
- Understanding of service financials, risk-based decision making, and adherence to procedures.
- Ability to work independently, re-prioritize tasks, and manage operational challenges.
- Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 pounds.
- Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
- High School diploma or equivalent with additional hardware technology training; college preferred.
Preferred Skills:
- Printer troubleshooting experience.
- Exposure to simple network configuration and switch connectivity in field environments.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Dress code: Business Professional. Black slacks and blue collared shirt.
- Cell phone reimbursement provided. Laptop or tablet provided.
- Background checks required per customer agreements and may include employment, education, drug, credit, and offender registries.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.