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Printer Support Technician

A+ Consulting

Buffalo, NY

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JOB DETAILS
SKILLS
Apple Macs, Billing, Business Skills, Computer Skills, Contract Requirements, Copying Machines, Customer Support/Service, Data Entry, Equipment Maintenance/Repair, Fax Machines, Healthcare, Inventory Management, Keyboards, Lift/Move 50 Pounds, Maintenance Services, Mathematics, Microsoft Excel, Microsoft Internet Explorer Browser, Microsoft Word, Office Equipment, Photocopy, Printers, Printing, Vehicle Fleets, Web Browsers
LOCATION
Buffalo, NY
POSTED
7 days ago
Large healthcare organization seeks Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment. 

ESSENTIAL FUNCTIONS:
 
  • Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)
  • Point of contact for equipment support and service
  • Perform basic equipment problem diagnosis
  • Clean and maintain office equipment as needed
  • Replace operator accessible parts and consumables
  • Maintain appropriate supply inventory
  • Maintain agreed upon level of uptime for copier fleet
  • Collect and submit meter reads
  • Track and coordinate the Move/Add/Change (MAC) of office equipment/assets
  • Point of contact for equipment removal/delivery
  • Point of contact to receive and electronically log customer jobs
  • Apply asset tags to office equipment and update database\
  • Process and distribute incoming and outgoing faxes, log for billing purposes
  • Ability to lift up to 50 pounds

SKILLS:
  • Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.)
  • Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks
  • Able to demonstrate ability to send and receive email ; -- Find, open and save documents and files -- Perform data entry -- Use internet explorer for web browsing -- Send documents to preconfigured printer
  • Able to demonstrate use of Basic Math skills (division, multiplication, percentages)
  • Able to demonstrate business maturity and professionalism

EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)
 
EDUCATION: Minimum High School diploma or equivalent
 


About the Company

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A+ Consulting