Job Title: Senior On-Site Service Specialist
Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing
tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.
Roles and Responsibilities:
- Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
- Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Maintain meticulous records, manage inventory, and calculate charges for services rendered.
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
- Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
Qualifications Must Have:
- High school diploma or GED, coupled with minimum one year of relevant work experience.
- Proficiency in basic computer skills, including MS Office Suite.
- Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Qualifications Nice to Have:
- Previous experience in copy jobs or related fields.
- Basic knowledge of electronics and copier equipment repair.
- Valid driver's license with minimum auto insurance coverage.
In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.
About Ricoh:Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
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Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.