Billing, Coaching, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Customer/Client Research, Health Insurance, Job Requisition Posting, Marketing, Operations, Order Processing, People Management, Presentation/Verbal Skills, Printing, Project/Program Coordination, Quality Assurance, Team Player, Time Management, Writing Skills
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
Customer Service Representative — AlphaGraphics Kansas City
AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority.
This role is the primary point of contact for our customers — by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.
What you'll do:
- Serve as the main point of contact for clients and visitors
- Answer questions about our products, services, and capabilities
- Take orders and support customers with their accounts by phone, email, and in person
- Calculate charges, collect deposits and payments, and set up billing
- Identify additional products or services that fit a customer's needs
- Help the team with project coordination, job fulfillment, and daily operations
What we're looking for:
- Customer service experience, ideally in a role assessing client needs and following projects through to delivery
- Strong written and verbal communication
- Ability to build genuine relationships with customers and coworkers
- Comfort working independently while taking direction and asking questions when needed
- Critical thinking — weighing options and adjusting when a process needs to change
- Reliability and a steady schedule so client deadlines are met
- A real interest in helping people and learning the trade
What we offer:
- Hands-on experience in printing, signs, and marketing
- Coaching and feedback from a team that wants you to succeed
- A friendly, collaborative work environment
- Health insurance and HSA
- Paid time off
- Monday–Friday, 8-hour day shift — no nights or weekends
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.