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Print Customer Service Representative / Quality Assurance

Alphagraphics

Kansas City, KS

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JOB DETAILS
SALARY
$18–$25 Per Hour
SKILLS
Billing, Coaching, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Customer/Client Research, Health Insurance, Job Requisition Posting, Marketing, Operations, Order Processing, People Management, Presentation/Verbal Skills, Printing, Project/Program Coordination, Quality Assurance, Sales Operations, Team Player, Time Management, Training Program, Writing Skills
LOCATION
Kansas City, KS
POSTED
1 day ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
Customer Service Representative - AlphaGraphics Kansas City

AlphaGraphics KansasCity provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority.

This role is the primary point of contact for our customers - by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.

What you'll do:
  • Serve as the main point of contact for clients and visitors
  • Answer questions about our products, services, and capabilities
  • Take orders and support customers with their accounts by phone, email, and in person
  • Calculate charges, collect deposits and payments, and set up billing
  • Identify additional products or services that fit a customer's needs
  • Help the team with project coordination, job fulfillment, and daily operations
What we're looking for:
  • Customer service experience, ideally in a role assessing client needs and following projects through to delivery
  • Strong written and verbal communication
  • Ability to build genuine relationships with customers and coworkers
  • Comfort working independently while taking direction and asking questions when needed
  • Critical thinking - weighing options and adjusting when a process needs to change
  • Reliability and a steady schedule so client deadlines are met
  • A real interest in helping people and learning the trade
What we offer:
  • Hands-on experience in printing, signs, and marketing
  • Coaching and feedback from a team that wants you to succeed
  • A friendly, collaborative work environment
  • Health insurance and HSA
  • Paid time off
  • Monday-Friday, 8-hour day shift - no nights or weekends


Compensation: $18.00 - $25.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

About the Company

A

Alphagraphics

📍Address: 22158 Elkhart East Blvd, Elkhart IN 46514

📞Phone: +1 (574) 295-1203

Your business cards travel farther than you think—wallets, desks, conference tables, and trade show bags. AlphaGraphics Elkhart makes sure they look and feel right wherever they land. Our custom business cards printing includes premium stocks, specialty finishes, and clear, legible layouts that represent you well. We can match those cards with flyer and brochure printing that tells the full story of your services. For extra visibility, add simple custom signage printing at your office or storefront, keeping everything on brand. AlphaGraphics Elkhart pays attention to the details so every piece reinforces a professional image and makes it easier for people to remember you.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://www.alphagraphics.com/us-indiana-elkhart-us599

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