Principal TPM, Human-in-the-loop AI platform

Amazon

Bellevue, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Automation, Business Architecture, Business Operations, Call Center Management, Case Management, Collaborative Learning, Communication Skills, Corporate Policies, Cross-Functional, Customer Support/Service, Data Analysis, Delivery Driving, Ecosystems, Engineering, Federal Laws and Regulations, Green Construction, Leadership, Mentoring, Negotiation Skills, Operational Improvement, Operational Strategy, Problem Solving Skills, Product Management, Product Programs, Project/Program Management, Risk, Software Development, State Laws and Regulations, Team Lead/Manager, Team Player, Technical Leadership, Workflow Analysis

LOCATION

Bellevue, WA

POSTED

26 days ago

Description We are the human-in-the-loop AI platform org for the employee HR experience. We combine the scale of AI with the irreplaceable value of human judgment and empathy. Our technology brings automation, speed, context, and consistency. Our people bring judgment, empathy, and relationship. Together, we deliver experiences employees trust during their most important work moments. Our north star is that technology serves HR professionals, never replaces their judgment on decisions that affect employees' lives. As a Principal Technical Program Manager (TPM) on this team, you will lead the delivery of Amazon's most important HR technology programs, building the next generation of AI-powered tools that reduce repetitive administrative burden in HR workflows so HR professionals can focus on high-judgment, high-empathy work. You will also help refine our AI-augmented strategy and own end-to-end execution of programs that reimagine how HR professionals deliver support at Amazon's global scale. Working closely with engineering, product, operations, and HR business leaders, you'll define scope, sequence, and milestones for our highest-impact programs. You'll drive coherence across our intelligent workflow ecosystem, including tools that surface contextual employee information, assist with policy lookups, support HR workflows, and provide natural language analytics. You'll establish evaluation frameworks and own delivery mechanisms that give senior leadership confidence in execution. Your role requires influencing stakeholders across dozens of HR domains and countries, while knowing when to build consensus and when to make the call. You'll de-risk and deliver on our most important and high-impact projects and programs operating in sensitive contexts where getting it right matters deeply. You'll also mentor other TPMs and raise the bar for program management craft across the organization. One of your first responsibilities will be to own the delivery of our unified HR platform with intelligent capabilities that converges multiple systems into a single experience for HR professionals worldwide. Your day-to-day will involve driving and influencing critical architecture decisions on AI-assisted workflow orchestration, shared infrastructure, and ensuring human judgment remains central to sensitive decisions while technology handles routine coordination. Key job responsibilities - 7+ years of technical program management experience - 7+ years working directly with engineering teams on complex, cross-organizational technology programs negotiating priorities, and aligning teams toward coherent technical approaches - 5+ years defining program strategy and driving delivery in ambiguous environments where business or architectural direction was not yet established - Experience creating cross-organizational mechanisms and delivery structures that persist beyond individual projects - Demonstrated ability to communicate complex trade-offs and recommendations to VP+ audiences in written and verbal form A day in the life We thrive on solving challenging problems to innovate for our employees. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative and collaborative learning environment focused on making HR support at Amazon easy. About the team We are the human-in-the-loop AI platform org for the employee HR experience. We combine the scale of AI with the irreplaceable value of human judgment and empathy. We own the live HR contact center, case management platforms, content infrastructure, AI assistants, data and analytics tools, and workflows used by Amazon HR professionals globally. Our technology brings speed, automation, context, and consistency. Our people bring judgment, empathy, and relationship. Together, we deliver experiences employees trust during their most important work moments. Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions that surface relevant policy information so HR professionals can make faster, better-informed decisions, and building innovative features to enhance the employ Basic Qualifications - 10+ years of engineering experience - 7+ years of technical product or program management experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, SANTA CLARA - 203,500.00 - 275,300.00 USD annually USA, WA, Bellevue - 177,000.00 - 239,400.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles