Principal Technical Program Manager - Oakland, CA

Principal Technical Program Manager

The Principal Technical Program Manager (PTPM) leads the planning, prioritization, and execution of organization-wide technology initiatives, ensuring alignment with strategic goals and operational capacity. Reporting to the Chief Product Officer (CPO), this role coordinates cross-functional teams, vendors, and stakeholders to deliver projects from intake through completion without direct line management. The position oversees compliance efforts (including SOC 2 readiness), proactively manages risk, and drives process improvements through automation and performance tracking. Additionally, the role partners with leadership to translate infrastructure and security strategies into actionable programs while maintaining clear reporting, budget oversight, and governance documentation.

The organization is a long-standing provider of non-medical attendant care services supporting individuals with disabilities and illnesses in their activities of daily living (ADLs), delivered in clients' homes and surrounding environments. It serves diverse communities, including multilingual and multicultural populations, and employs a large distributed workforce.

Supervision
The Principal Technical Program Manager reports directly to the Chief Product Officer (CPO). This position has no direct reports but may coordinate with various internal and external stakeholders depending on project needs.

Essential Job Functions

The Principal Technical Program Manager is responsible for leading organization-wide technology initiatives, ensuring alignment across stakeholders, managing compliance and risk, and improving operational efficiency through structured program delivery and oversight.

Duties and Responsibilities

• Coordinate and drive technology initiatives from intake through completion across organizational and departmental priorities.
• Manage intake and prioritization of technology initiatives to ensure alignment with organizational goals and capacity.
• Coordinate execution across IT coordinators, managed service providers, technical leadership, vendors, and internal stakeholders without direct line management.
• Develop and maintain project plans, milestones, dependencies, and delivery metrics.
• Own compliance-driven initiatives, including SOC 2 readiness, audit coordination, evidence collection, and remediation tracking.
• Identify opportunities for automation, workflow optimization, and process improvement across departments.
• Design and maintain technology performance metrics and reporting frameworks; define KPIs with leadership.
• Develop, manage, and track IT budgets, including forecasting, spend analysis, and variance reporting.
• Proactively assess and manage technology, delivery, and compliance risks to prevent operational impact.
• Partner with technology leadership to translate infrastructure and security strategies into executable programs.
• Provide regular status reporting and executive-level updates to ensure transparency and alignment.
• Address delivery issues, resource constraints, and competing priorities as they arise.
• Coordinate technical resources and vendor deliverables during active projects.
• Support system rollouts, upgrades, integrations, and change management initiatives.
• Establish and support quality assurance practices during system implementations, vendor transitions, and platform modernization efforts.
• Align project execution with day-to-day IT operations in collaboration with IT support staff.
• Maintain program documentation and audit artifacts to support governance and oversight.
• Perform additional duties as required.

Physical Requirements / Working Conditions

• Occasional lifting up to 10 lbs
• Ability to work in a climate-controlled office environment
• Adequate vision (corrected or uncorrected) to perform job duties
• Adequate hearing to understand information and perform job duties
• Ability to read and write in English for documentation and communication
• Ability to sit for extended periods
• Manual dexterity for keyboarding and repetitive computer tasks
• Ability to travel to work sites as needed

Knowledge, Skills, and Experience

Minimum Education Required

• Bachelor's degree

Background Check

• Background check required prior to hire, including Department of Justice screening
• Required trainings include Harassment Prevention and mandated reporting (as applicable)

Minimum Experience Required

• 7+ years of experience coordinating or leading cross-functional technology or operational initiatives

Required Skills

• Fluent in English
• Strong written communication skills
• Computer literate
• Self-starter with strong initiative
• Ability to work with diverse cultures, backgrounds, and abilities
• Strong organizational skills and ability to manage multiple priorities
• Ability to drive projects from planning through completion
• Strong communication and interpersonal skills across technical and non-technical teams
• Strong problem-solving skills and ability to work through ambiguity
• Experience coordinating across internal teams and external vendors/partners
• Understanding of how systems, processes, and workflows interconnect
• Experience tracking projects, timelines, and deliverables
• Commitment to continuous improvement

Preferred Education & Experience

• Experience in healthcare, home care, or government-funded services
• Experience with compliance or audit programs (e.g., SOC 2 or similar)
• Familiarity with project or workflow management tools (e.g., Monday.com or similar)
• Experience working with IT teams, managed service providers, or system implementations

Compensation & Benefits

• Full-time, exempt position (occasional work outside standard business hours may be required)
• Separate Paid Time Off and Sick Leave banks
• Group health and dental benefits
• Paid administrative holidays
• Mileage reimbursement in accordance with current IRS guidelines for work-related travel
• Employee stock ownership plan (ESOP) participation