Principal Specialist, Product and Technical Service

RTX Corp

Lenexa, KS

JOB DETAILS
SALARY
$118,269–$164,000 Per Year
SKILLS
Aerospace and Defense, Affirmative Action, Analysis Skills, Aviation Industry, Business Support, Capability Maturity Model (CMM), Customer Experience, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Database Technology, Develop and Maintain Customers, Documentation, Electrical Engineering, Follow Through, Industrial Engineering, Java IDE (Integrated Development Environments), Manufacturing, Mechanical Engineering, OEM (Original Equipment Manufacturer), Original Design Manufacturer (ODM), Problem Solving Skills, Product Development, Product Engineering, Product Support, RTX, Rehabilitation Act, Reliability Analysis, Reliability Engineering, SAP, Security Clearance, Systems Analysis, Technical Leadership, Technical Publications, Technical Research, Technical Support, Technical/Engineering Design, Test Design, Time Management, Trend Analysis, United States Citizen, Willing to Travel
LOCATION
Lenexa, KS
POSTED
30+ days ago

Date Posted:

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U.S. Citizen, U.S. Person, or Immigration Status Requirements:

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B/E Aerospace, Inc. d/b/a Collins Aerospace has an opening for a Principal Specialist, Product and Technical Service in Lenexa, KS. National and/or international travel 3-5 times per year to meet with customers and support OEMs, as well as to attend team summit meetings.

Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace technology.

What YOU will do

• Responsible for the support of a product or line of products. • Responsible for product after transition from design to production and interface with other departments such as design, test and reliability engineering to analyze and resolve problems. • Collaborate with Technical Publications for final CMM approval; collaborate with Internal Engineering for qualifications of revised designs; and collaborate on problems and solutions with internal and external engineers to resolve problems in an effective and timely manner. • Research and collaborate in resolution of complex customer issues in a timely manner and follow-up directly with the customer to ensure customer satisfaction; and direct preparation of appropriate documentation for assigned projects. • Provide technical leadership to engineers and technical support. • Respond to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment. • Assist Product Support Specialist when required for receiving incoming field questions and help respond by providing detailed technical research, answers and documents; and assist customers with installation, maintenance and training support when required. • Report design, reliability and maintenance problems to appropriate departments and follow through until resolved. • Maintain performance matrices as required and analyze field-related data to identify performance trends.

Qualifications You Must Have

• Must possess at least a bachelors degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 5 years of progressive experience as a Design Engineer or Product Support Engineer or related role. Alternatively, must possess at least a masters degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 3 years of experience as a Design Engineer or Product Support Engineer or related role would be acceptable. • Must possess at least 3 years of experience in a manufacturing environment related to gaseous or fluid controls. • Must possess at least 3 years of experience providing technical support to Businesses from Middle East and India regions. • Must possess at least 3 years of experience developing and tracking customer data using ODM, JDE, SAP or other database system tools to analyze product trends. • Non-US Person - Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Learn More & Apply Now!

Interiors : At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we dont just get people from point A to point B. Were committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, were helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, were changing the game of aircraft interiors. Are you ready to join our team?

Onsite: Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

The salary range is $118,269.00 to $164,000.00 USD per year. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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About the Company

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RTX Corp