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Principal Solutions Manager

University of Colorado

Denver, CO

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JOB DETAILS
SALARY
$98,000–$103,000 Per Year
SKILLS
Administrative Skills, Advertising Agencies, Analysis Skills, Application Integration, Automation, Best Practices, Business Analysis, Business Processes, CSS (Cascading Style Sheet), Calculators, Communication Skills, Compensation and Benefits, Conflict Resolution, Contract Management, Cross-Functional, Customer Support/Service, Data Analysis, Dental Insurance, Documentation, Enterprise Applications, Finance, Financial Management, Functional Testing, Funding, Grant Administration/Management, HTML (HyperText Markup Language), Higher Education, Human Resources, IRB/IEC (Institutional Review Board/Independent Ethics Committee), IT Service Management (ITSM), Identify Issues, JavaScript, Leadership, Maintain Compliance, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, PeopleSoft Financials, Performance Testing, Presentation/Verbal Skills, Process Development, Product Planning, Product/Service Launch, Project Planning, Project/Program Management, Recruiting/Staffing Agency, Regulatory Compliance, Regulatory Requirements, Release Notes, Reporting Skills, Requirements Management, Research Administration, Research Grants, Resource Management, Retirement Planning, SQL (Structured Query Language), Software Administration, Software Development, Supplier Relationship Management (SRM), Supply Chain, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Support, Test Automation, Test Plan/Schedule, Test Scripts, Testing, Training/Teaching, Trend Analysis, User Groups, User Interface/Experience (UI/UX), Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Relations, Warehousing, XSLT (Extensible Stylesheet Language Translation)
LOCATION
Denver, CO
POSTED
30+ days ago
Principal Solutions Manager


Description

Join Our Team and Make a Difference in Higher Education!


Position Summary:


Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.


Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.

Equal Opportunity Statement:Duties & Responsibilities:


+ Implement and support the research compliance modules in the InfoEd eRA Suite including Human Subjects, and Conflict of Interest modules.

+ Serve as the expert liaison to CU campuses for analysis, configuration, and application support of InfoEd compliance modules.

+ Collaborate with campus eRA Module Administration teams and research administration compliance stakeholders to understand each campus' compliance priorities and requirements of the InfoEd application, reporting and integrations.

+ Coordinate with eRA teammates, InfoEd vendor and UIS technical teams to ensure campus priorities are represented in UIS and vendor work queues.

+ Work closely with stakeholders to ensure the system is subscribing to upcoming maintenance requirements, regulatory updates, application releases, and setting the vision for the product roadmap.

+ Collaborate and provide expert advice to campus stakeholders to manage vendor relationships.

+ Ensure continued availability of the eRA compliance applications, integrations and reports, specifically from the CITI Certifications, P&A processing, Human Subjects and Conflict of Interest modules, through upgrades and maintenance.Advise campus module admin teams in configuring systems, modules, processes and reports to meet eRA compliance requirements.


+ Execute project tasks associated with implementation, upgrade or development of new application functionality.

+ Assist campus stakeholders, project managers and campus module admin teams with project planning, scoping, estimating.

+ Gather and document requirements for enhanced system functionality to submit to vendor.

+ Analyze vendor manifests/release notes/system technical changes for impact to current usage of eRA for research compliance activities on campuses and to maintain knowledge of application functionality.


+ Serve as the subject matter expert for all reporting against InfoEd compliance data and by extension personnel, departmental and entity data.

+ Develop and maintain reports from eRA systems.

+ Coordinate with campus stakeholders, eRA Delivery and Information Resource Management (IRM) to appropriately source data from InfoEd to the Central Information Warehouse (CIW).

+ Create, update, and deploy reports in the CU Data framework; identify data elements, update SQL code, and maintain tickets related to reporting needs.

+ Assist with gathering and documenting requirements for reports and integrations involving Profile or Compliance data and act as primary point of contact for campus report writers.


+ Serve as the subject matter expert of the CITI-HCM-InfoEd integration and lead efforts to expand, edit, and maintain the integration.

+ Serve as the subject matter expert of the Provisioning and Authorization (P&A) processes and lead efforts to expand, edit, and maintain the established automation.


+ Provide tier 2 support for eRA campus module administration teams to troubleshoot eRA system problems; create supporting documents to submit in vendor ticketing system.

+ Coordinate the testing of software patches and testing upgrades to the eRA system as part of routine and ad-hoc release cycles; this includes creating and maintaining test plans and test scripts.

+ Coordinate the development of automated functional and performance testing and program automated testing using Automated Functional Testing software.

+ Perform system and data analysis of eRA and related compliance applications, integrations and tools.


+ Provide and record updates on work activities to facilitate accurate reporting of status to campus stakeholders andUIS teams.

+ Participate and build relationships in industry and vendor user groups to maintain knowledge of research compliance industry and to keep up with best practices relating to eRA compliance at other higher education institutions.

+ Develop and maintain training documentation, manuals, instructor guides, and job aids related to using, configuring and maintaining the system.

+ Facilitate campus and cross-campus discussions, design sessions, training on product functionality and knowledge sharing.


+ Assist and backup the support of Integrations against compliance data, specifically ESA integration for CITI data and the P&A process for InfoEd COI.

+ Assist in the creation of reports/metrics from ticketing and work tracking systems.

+ Assist in the creation and maintenance of eRA team procedures and process documentation.

+ Facilitate functional discussions for training, collaboration, and educational development.

+ Serve as a backup resource for campus Module Administrators when needed.

+ Review and maintain audit logs and exceptions/administrative reports to identify anomalies or trends.

+ Keep cognizant of policy changes of major sponsoring agencies as they relate to eRA compliance practices at CU.


What We Offer:

Salary:$98,000-$103,000


Benefits:


+ No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.

+ Disability, Life, Vision Insurance options.

+ Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.

+ Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.

+ Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.

+ 6 weeks of parental leave to adjust to the joys of parenthood.

+ A tuition benefit program for you and/or your dependents.

+ Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.

+ Many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=https://advantage.cu.edu/) .


Qualifications:

Minimum Qualifications:


Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.


+ Bachelor's degree from an accredited institution of higher education. A combination of education, technology training and industry certifications and related experience may substitute for a degree on a year-for-year basis.

+ Four (4) years of professional experience supporting and implementing software applications, including:

+ IT application support experience of research administration, research compliance, or similar software systems

+ Implementation experience spanning requirements gathering, business analysis, process mapping, configuration, testing, and production roll out

+ Experience in business process development and training

+ Experience working in cross-functional implementation teams

+ Stakeholder and vendor management experience


Preferred Qualifications:


+ Six (6) years of professional experience spanning IT support and implementation

+ Previous experience working in a large, complex research university with multiple campuses

+ Experience with the InfoEd eRA suite

+ Experience with retrieving data and developing reports against transactional and third-party reporting systemsWeb programming experience (CSS, HTML, JavaScript, XSLT)

+ Functional application experience in a research administration compliance-oriented role


Knowledge, Skills, and Abilities:


+ Knowledge of Information Technology services and application management protocols and best practices

+ Knowledge of project management processes

+ Experience implementing and supporting complex software applications

+ Experience creating documentation and project outputs with Microsoft Project, Visio, PowerPoint, and Excel

+ Effective written and oral communications with experience managing communications with senior leadership, project sponsors, stakeholders and software vendors

+ Demonstrated skills in facilitating the work of project teams

+ Demonstrated ability to lead through collaboration


How to Apply:


1. A cover letter identifying the job specific minimum qualifications you possess

2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.


When to Apply:January 27, 2026Sponsorship Statement:Background Check Statement:ADA Statement:


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To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38684〈=en (https://apptrkr.com/6851082)


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Principal Solutions Manager - 38684 University Staff At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=https://www.cu.edu/cu-careers/cu-system) .

University Information Services (UIS) provides technical services and enterprise applications to the University of Colorado's (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.Research & Grants (R&G) IT Services supports CU's Research mission with application products and services to support Research Administration, Research Compliance and Financial Management of Sponsored Projects. These products are used by faculty, students, Campus Grants and Contracts Administration offices staff, Sponsored Project office staff and departmental research administration staff at all four campuses to manage cradle to grave Sponsored Projects administration. Products include InfoEd Electronic Research Administration (eRA) software application primarily supported by the UIS eRA team and the Grants suite of modules from PeopleSoft Financials and Supply Chain system supported primarily by the UIS Grants team.The Principal Solutions Manager is responsible for the implementation and support of software and applications, primarily InfoEd eRA suite, that enable research compliance activities at all CU campuses. Some of the key compliance activities supported on campus include, but are not limited to, Human subjects protocol development, Human subjects IRB management, Conflict of Interest tracking and COI cycle management. This position is tasked with understanding both common and distinct business processes among the University of Colorado's four campuses and ensuring the eRA System meets all their needs.This position reports to the Assistant Director of Electronic Research Administration and is exempt from the State of Colorado Classified Staff system.


Remote - this role is eligible to work remotely within Colorado.


CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.


Duties and responsibilities of the position include, but are not limited to:Application SupportReportingIntegrationsTesting & TroubleshootingTraining & EngagementSecondary Responsibilities:


The anticipated hiring range has been established at .CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees. With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.Additional taxable fringe benefits may be available. For more information on benefits programs, please review our Comprehensive Benefits Guide (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=https://www.cu.edu/node/183087) . Access our Total Compensation Calculator (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=https://www.cu.edu/node/153125) to see what your total rewards could be at CU. (This position is a University Staff position)


For full consideration, please attach the following as separate documents to your application:Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.


For full consideration completed applications must be submitted by . Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*


We are unable to sponsor applicants for work visas for this position.


The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.


We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=systemhr@cu.edu) . Application Materials Required: Cover Letter, Resume/CV : Information Technology : Denver Department: S0001 -- System Administration - 50119 - University InformationServices : Full-time : Jan 13, 2026 : Jan 27, 2026, 11:59:00 PM Posting Contact Name: System HR Recruiting Posting Contact Email: systemhr.recruiting@cu.edu (https://apptrkr.com/get_redirect.php?id=6851082&targetURL=systemhr.recruiting@cu.edu) Position Number: 00695012jeid-fcadd1b9652ed44399bb617363646422
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

About the Company

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University of Colorado