Principal Program Manager, Central Learning Solutions (CLS) Operations

Amazon.com Inc

Bellevue, WA

JOB DETAILS
SKILLS
Alliance/Partner Management, Ecosystems, Establish Priorities, International Operations, Leadership, Negotiation Skills, Process Management, Product Planning, Project/Program Management, Public/Media/Press/Analyst Relations, Requirements Management, Scalable System Development, Service Level Agreement (SLA), Software Development, Strategic Planning, Technical Support
LOCATION
Bellevue, WA
POSTED
24 days ago

Centralized Learning Solutions (CLS) Operations builds shared, scalable training solutions for hourly associates across Global Operations. Our Operations team drives programs across the full lifecycle, from discovery through deployment and sustained delivery, serving all Amazon business lines in the US and EU and expanding internationally.

The Principal Program Manager enables the CLS Operations delivery organization to focus on program execution by owning external technical relationships and coordination processes. This role serves as the dedicated interface with multiple external software development teams, managing the complex relationships, roadmap partnerships and technical integrations that support our learning technology ecosystem. You will co-own strategic planning processes, facilitate cross-product prioritization, and consolidate product roadmap health across all areas.

Key job responsibilities

  • Serve as the primary interface between CLS Operations and external software development teams
  • Build and maintain coordination frameworks enabling seamless integration across all products in the learning technology portfolio
  • Negotiate CLS priorities within external teams" OP processes to secure roadmap commitments
  • Identify and resolve cross-product dependencies and integration risks before they become blockers
  • Co-own strategic planning (OP1/OP2, QG)
  • Facilitate cross-product prioritization, balancing needs across business lines and regions
  • Produce cross-product roadmap health reporting, surfacing risks and delivery gaps to leadership
  • Translate business requirements into technical specifications for engineering partners
  • Establish external partnership agreements, SLAs, and escalation paths
  • Define and evolve the partnership operating model, including shared backlogs, quarterly planning workshops, and escalation frameworks

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles