Principal Product Manager, US

Our Story

Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage andthe parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.

Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify)and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.

We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.

This Role

Repairers are the demand engine of the Partly network—and this role owns their entire experience on it.

That experience spans a lot of ground. Today, repairers navigate fragmented tools, manual processes, and disconnected workflows across estimating, procurement, and invoice reconciliation. They're under constant time pressure, often aren't highly technical, and operate within rules defined by the insurers funding the work. The gap between how this works today and how it could work—with Partly as the connective tissue—is exactly what this role exists to close.

As Principal/Staff Product Manager, Repairer Experience, you'll own the end-to-end product experience for repairers across all of Partly's markets: the Repair App, Mobile App, and the integration surfaces that connect Partly to the broader repair ecosystem. More than owning interfaces, you'll be accountable for the total value repairers get from Partly—and for the adoption, engagement, and automation outcomes that prove it.

This is a full-ownership role. You're the single accountable owner for how well Partly works for repairers—from the moment they onboard to the moment a repair order is complete.

The core challenge is progressive automation. Partly's long-term value isn't delivering a better UI for the same manual work—it's eliminating the manual work altogether. Your job is to design the path from today's workflows to AI-powered experiences that automate more over time, earning trust incrementally at every step.

You'll be joining at an inflection point. AI-assisted development and agentic workflows are dramatically compressing product discovery and delivery cycles. The best PMs we know aren't waiting for engineering capacity to test an idea—they build rapid prototypes themselves, deploy them, read the signals, and make decisions within days. We're looking for someone who's already working this way—or actively building toward it.

What You'll Own

End-to-End Repairer Experience

Own the complete repair workflow across every repairer persona—estimators, parts managers, and accounting teams—and every Partly surface, including the Repair App, Mobile App, and future interfaces.

Key metrics: NPS, time-to-value, time spent per repair order, task completion rate.

Repairer-Side Automation

Define the product strategy for progressively automating estimating, procurement, and reconciliation through AI-powered recommendations, agent-driven actions, and intelligent defaults.

Key metrics: Automation rate by workflow stage, manual touchpoints per order, operational time saved per repair order.

Product-Led Growth

Own onboarding, activation, and ongoing engagement as product design problems. Build incentive systems that encourage repairers to bring their preferred suppliers onto the network.

Key metrics: Activation rate, weekly active repairers, repair orders per active repairer, repairer-driven supplier adoption.

Integration Experience

Own the quality and consistency of Partly's integrations with Body Shop Management Systems, estimating platforms, and other repair shop tools. A poor integration experience is a poor Partly experience.

Key metrics: Integration reliability, cross-system task completion rate, reported repairer friction.

Intelligence, Reporting & Auditability

Own dashboards, operational reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers.

Key metrics: Dashboard adoption, audit trail completeness, insurer acceptance rate.

What You'll Do

Own your product, end-to-end

• Define and evolve the product vision, strategy, and roadmap aligned with company priorities.

• Continuously evaluate and improve product-market fit across global markets, from enterprise fleet operators to independent repair shops.

• Own key product and PLG metrics, using them to guide every decision.

• Lead go-to-market alignment, including packaging, positioning, and rollout strategy.

• Serve as the single accountable owner for successes, failures, and everything in between.

Stay close to customers

• Spend time with repairers every week through customer calls, site visits, and product usage sessions.

• Visit repair shops regularly. Understand what estimators, parts managers, and accounting teams actually do, where they lose time, and what "better" really means to them.

• Combine qualitative customer insight with quantitative product and usage data.

• Translate what you learn directly into prioritization and product-market fit decisions.

Build and ship, not just specify

• Rapidly prototype new ideas yourself using AI-assisted development and LLM-powered tools. We call this vibe coding, and it's our default approach to product discovery.

• Treat prototypes as hypotheses. Put them in front of customers before writing specifications.

• Run structured A/B tests and experiments where appropriate, using the results to drive prioritization.

• Work directly with data by defining metrics, building dashboards, querying logs, and reading the signals yourself.

Lead in the human loop

• Partner closely with engineering leaders to balance discovery, delivery, and technical sustainability.

• Align GTM, Customer Success, Operations, and Support around product direction and trade-offs.

• Communicate priorities clearly—especially when the answer is no.

• Represent the repairer's reality in every internal decision with evidence, not summaries.

Lead in the agent loop

• Design feedback loops that help you learn from system behavior alongside user behavior.

• Define what success looks like for AI-powered and agentic features through evaluations, edge-case handling, and measurable outcomes.

• Think systemically: how does a decision in the repairer experience affect the behavior of the entire network?

Raise the bar

• Contribute beyond your product area through shared principles, cross-product consistency, and product craftsmanship.

• Help define what exceptional product ownership looks like as Partly grows.

What You Bring

Non-negotiables

• Deep customer obsession with a proven habit of spending time with users in their real work environment—and using those insights to shape product direction.

• A craft-level commitment to UX. The bar is software that feels effortless for busy, non-technical users working through complex, high-stakes workflows.

• 5+ years owning complex B2B software products end-to-end, with accountability for outcomes—not just delivery. Experience in multi-persona or operational workflows is preferred.

• Strong PLG instincts, treating onboarding, activation, and retention as product design challenges with personal ownership of adoption outcomes