Principal Product Manager - Technical, Recipient Experience

Do you have a passion for setting the strategic vision and building new customer-facing experiences that are used by millions? The Recipient Experience team is hiring!

We build experiences for the Amazon retail site and mobile app to provide customers with effortless order management, tracking, and agency over their orders. Throughout the customer experience, we also make it easy for customers to engage with their past purchases, repurchase, and discover new products.

We are redesigning the post purchase experience for our customers world-wide. Our team owns and builds customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customers" questions before they are asked. At Amazon, we are known for our customer obsession.

We are seeking a seasoned Product leader to help us raise the bar on delivery convenience. You will lead a team of 2-3 product managers, and be responsible for personalizing the post-purchase experience to drive engagement and build long-term customer trust. This role will reinforce the value of shopping with Amazon by helping customers a hassle free post purchase order tracking/management experience, discover new products and brands based on their preferences and by driving awareness of relevant programs, benefits, and Amazon's strategic innovations as a retailer and carrier.

You will:

• Lead a small team of product managers and own development and communication of the long-term vision and goals
• Define customer requirements and use case prioritization
• Own the test and learn roadmap and be responsible for business results
• Coordinate with design teams, technical teams and other business stakeholders across the company to launch innovative new features and programs, and to improve customer engagement with our existing world-class delivery offers
• Monitor and react to customer needs and feedback, constantly improving and expanding the experience

Candidates should have strong customer focus and business judgment, and be skilled at breaking down complex, high-level ideas into executable features and distinct phases. The ability to influence cross functionally at all levels will be critical to success in this role.

Key job responsibilities

• Innovating on behalf of our customers
• Managing the product life cycle from strategic planning to tactical execution across multiple lines of businesses
• Ownership of the product suite and its business expansion, measures of success, and roadmap for your products
• Prioritizing engineering work while balancing the requirements of customers and stakeholders
• Evangelizing the product both internally and externally
• Working with key stakeholders in the company to identify and drive product solutions to support business expansion, associate experience, and internal business and tech customers
• Defining product strategy and requirements based on an intimate knowledge of the customer and technology
• Establishing product goals and reviewing success metrics to achieve commercial success