Principal Platform Product Manager, ServiceNow

Principal Platform Product Manager, ServiceNow

Description -

We are seeking a Principal Product Manager to lead product strategy and capability evolution for our ServiceNow platform. This role owns the end-to-end platform product vision, roadmap, and AI acceleration-driving measurable business impact by enabling value streams through scalable, reusable capabilities.

This is a high-ownership, high-impact role requiring a strong blend of product thinking, ServiceNow platform depth, and entrepreneurial execution. You will operate as a force multiplier-accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.

Core Competencies (What we are looking for)
Product Sense & Strategic Thinking

• Thinks in capabilities, not features
• Balances short-term wins vs. long-term platform scalability
• Ecosystem + trade-off mindset: Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.
• Evidence-driven bets (not opinions): Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.

• Brings a strong technical foundation on the ServiceNow platform, not just functional familiarity
• Understands architecture patterns, integration models, data flows, and performance considerations
• Able to challenge engineering decisions constructively and drive the right platform design choices
• Clearly differentiates between configuration, customization, and platform extensibility trade-offs

• Curious, proactive, and constantly exploring new possibilities
• Operates with a "build-test-learn-scale" mindset

• Strong bias for action - gets things done
• Delivers measurable impact, not just outputs

• Understands ecosystem dynamics, reuse, and developer experience
• Builds for scale, extensibility, and adoption

• Comfortable with ambiguity and failure
• Drives rapid prototyping and data-driven decision making

• Define and drive the ServiceNow platform product vision, roadmap, and strategy aligned to enterprise priorities and value streams
• Translate business needs into scalable, reusable platform capabilities (common services)
• Establish a clear capability model and product taxonomy for ServiceNow platform services

• Partner with value streams to understand business needs and map them to ServiceNow-native capabilities
• Identify opportunities to reuse, standardize, and scale platform services across tenants
• Enable faster delivery velocity by promoting platform-first development and reducing duplication

• Drive a culture of rapid experimentation, prototyping, and iterative learning
• Establish MVP-first approach: prove value quickly, scale what works, and fail fast when needed
• Leverage ServiceNow capabilities (GenAI, workflows, app engine) to create quick prototypes and PoCs

• Own the complete product lifecycle:
  • Opportunity identification
  • Business case development
• Drive agile execution in partnership with engineering, operations, and platform teams
• Track product performance and optimize based on adoption, efficiency, and impact

• Establish and enforce platform governance, standards, and reusable design patterns
• Balance innovation with control (compliance, security, scalability, and upgradeability)
• Partner with engineering to drive clean core, modular architecture, and API-first design

• Serve as the single-threaded product leader for ServiceNow platform capabilities
• Drive alignment across business stakeholders, engineering, architecture, and operations teams
• Communicate effectively with senior leadership on strategy, trade-offs, and impact

• Bachelors degree required, preferably in Information Systems.
• 10-15+ years in Product Management, Platform Product Management, with a strong understanding of Service Now
• Deep expertise in ServiceNow platform (ITSM, ITOM, CMDB, workflows, App Engine, integrations)
• Strong understanding of enterprise integration and platform ecosystems
• Proven ability to map business needs to platform capabilities and drive adoption at scale
• Demonstrated experience in driving product strategy, roadmap, and execution end-to-end

• Adoption of ServiceNow platform capabilities across value streams
• Reduction in duplicate/overlapping capabilities
• Time-to-market improvements (delivery acceleration)
• Measurable business outcomes (efficiency, cost, experience)
• Innovation velocity (number of prototypes scaled solutions)