Principal Partner Implementation Manager

As a Principal Partner Implementation Manager at Hi Marley, you will own the strategy and execution behind our most complex, highest-impact partner implementations — setting the standard for how we onboard partners onto Hi Marley's collaboration platform and connect key players across the insurance ecosystem. You will operate as a strategic advisor to partner executives and internal leadership alike, shaping implementation methodology, mentoring other Implementation Managers, and translating patterns across partnerships into product and process improvements that scale. This is a role for someone who has mastered the craft of complex, multi-stakeholder implementations and is ready to help define how the function operates.Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.   

What You'll Do:  

• Own end-to-end delivery of our most strategic and complex partner implementations, acting as the senior project leader from kickoff through Customer One go-live and beyond
• Serve as a trusted strategic advisor to partner executives and senior internal stakeholders, shaping how partnerships are structured, sequenced, and scaled
• Define and evolve the implementation methodology, playbooks, and best practices used across the Implementation team, raising the bar for consistency and quality
• Lead discovery and solution design for the highest-complexity partner engagements, architecting workflows, events, and messaging experiences that set precedent for future implementations
• Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders, and use those insights to inform partner strategy and internal prioritization
• Partner with Product and Engineering leadership to translate cross-partner patterns and recurring friction points into roadmap input and platform improvements
• Own the escalation path for at-risk or high-visibility implementations, bringing structure and clarity to ambiguous or high-pressure situations
• Represent Hi Marley externally as a subject-matter expert in partner and executive-level conversations and strategic reviews
• Drive initiatives that scale the implementation function itself — tooling, process, and team capability — to support Hi Marley's growth 

What We're Looking For:  

• 10+ years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance, including experience leading enterprise-scale or highly complex engagements
• Executive presence and a track record of building trusted advisor relationships with senior partner and internal stakeholders
• Deep understanding of insurance workflows, claims processes, and ecosystem partnerships, with the judgment to navigate ambiguity across diverse partner environments
• Proven ability to design and evolve implementation methodology and playbooks that scale across a growing team
• Strong program management skills, with the ability to manage multiple high-complexity, high-visibility implementations simultaneously
• Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
• Exceptional analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value at a strategic level
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly 

Compensation, Benefits & Perks: 
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$127,400-$236,600], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.