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Principal Learning Experience Architect

Pegasystems

Boston, MA

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JOB DETAILS
SALARY
$122,900–$187,200 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Development, Communication Skills, Compensation Management, Compensation and Benefits, Computer Skills, Content Development, Content Management, Continuous Improvement, Courseware Development, Detail Oriented, Ecosystems, Finance, Government, Information Technology & Information Systems, Instructional Design, Knowledge Management, Market Entry Strategy, Marketing, Operational Support, Organizational Skills, Pre-Sales, Product Engineering, Profit & Loss, Project/Program Management, Regulations, Sales, Scalable System Development, Strategic Planning, Team Player, Technical Editing, Technical Leadership, Technical Support, Technical Writing, Test Plan/Schedule, Testing, Time Management, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, eLearning
LOCATION
Boston, MA
POSTED
5 days ago
Principal Learning Experience Architect


Job Category: Pre-Sales Consulting


Location: US - Massachusetts - Remote


Meet Our Team:


​​Pega’s Enablement & Effectiveness team is dedicated to equipping our global field, partner, and customer communities with the knowledge, skills, and tools they need to succeed with Pega. We sit at the intersection of learning innovation and go-to-market strategy, building the content ecosystems and learning platforms that power Pega Academy and our broader enablement programs. Our team collaborates closely across Product, Field, IT, and Marketing to ensure every learner experience is world-class. dedicated to accelerating Pegasystems’ growth, profitability, and scale through thoughtful, strategic, long-term thinking and action in support of all Business Officers and Sales teams globally. We collaborate closely with a broad set of contributors across all Pega functions including our Sales, Consulting, Finance, Product Engineering, and Partner teams. 


Picture Yourself at Pega:


​​​​You will bring your expertise in instructional design and learning technology to architect next-generation enablement experiences that reach thousands of Pega field professionals, partners, and customers worldwide. In this role, you will shape how Pega builds and delivers learning — combining deep instructional craft with hands-on platform development to create scalable, AI-powered enablement systems. You will work alongside product, field, and technology teams to ensure that every learning experience is precise, impactful, and built for the future.“To Change the Way the World Builds Software”. A successful candidate will have a commanding knowledge of Pega’s strategic initiates and will collaborate with contributors from all Pega functions to assure that each commercial offer represents both a compelling offer for the immediate customer need.


What You'll Do at Pega:


+ Design and develop new enablement platforms and systems

+ Build, test, and maintain blended learning curriculum in multiple formats: eLearning modules, instructor-led workshops — for field, partner, and customer audiences.

+ Partner with IT, Field Effectiveness, and SMEs to develop Knowledge Management and Content Management standards, processes, and systems that scale across the global organization.

+ Heavily use AI to create, test, and continuously improve enablement components at scale, and integrate content authoring tools into enablement creation systems.


Who You Are:


The ​Principal Learning Experience Architect​ needs to excel at working with a diverse set of functions and levels across the global Pega organization.  The Principal Learning Experience Architect also needs to be an excellent communicator & multi-taskerable to balance a portfolio of strategic initiatives with day-to-day execution, while aligning diverse stakeholder needs and driving consistent, high-quality learning experiences.


What You've Accomplished:


+ 5+ years of experience in Computer Information Systems, Editing, Technical Writing, Instructional Design, or 7+ years of experience with a non-related degree or equivalent on the job experience

+ Strong experience creating learning content for products similar to Customer Decision Hub; enterprise end-user communication or marketing platforms with a technical bent

+ Any experience creating content for GTM teams is a plus

+ Strong ability to simplify complex technical concepts into clear, engaging learning content

+ ​Proven experience developing courseware, technical documentation, and instructional materials

+ ​AI Proficiency: Advanced

+ Highly organized, adaptable, and detail-oriented, with strong time and project management skills

+ Effective communicator and collaborative team player with a passion for technology and continuous learning ​


Pega Offers You:


+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company


Additional Information


Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.


The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.


#LI-CL1


Job ID: 23710


AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.


All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.


Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.


We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.


As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.


Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.


Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.


Ready to build a Blueprint?


Choose the reinvention engine for your needs.


For workflows & app design


Reimagine your processes and turn any workflow into a build-ready
application with confidence.


For marketing & CX strategy design


Visualize customer journeys and engagement strategies across all
touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

About the Company

P

Pegasystems

Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.

P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.

P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.

  • 2017 –  Summit Research Corporation (SRC) merged into P E Systems on March 1, 2017, assuming all contract obligations
  • 2016 – Jack Grady appointed to Vice-President of Operations and Dayton Division Manager
  • 2007 – Opened new offices and San Antonio, TX
  • 2006 – Graduated from 8(a) program
  • 2003 – P E Systems achieves ISO 9001 certification
  • 2000 – P E Systems acquired Atlantic Analysis Corporation to enhance IT offerings with Oracle database development capabilities
  • 1998 – Acquired Bahan Dennis, Inc. (BDI), which has been integrated into the company operating structure, as the Dayton, OH Division. It provides program management and systems functional support to the Aeronautical Systems Center, AFMC, Material Systems Group (ESC) and the Air Force Reserve Command Detachments at Wright Patterson AFB, OH
  • 1997 – Became an 8(a) certified small business and gained approval for a GSA Schedule for Information Technology Services
  • 1996 – P E Systems acquired Summit Research Corporation (SRC) as a wholly owned subsidiary specializing in Exercise/Performance/Acoustic Analysis, Training, and Information Technology services, primarily for the U.S. Navy
  • 1995  – Wes King acquired P E Systems
  • 1971  –  P E Systems founded
  • 1971  –  P E Systems was formed to provide technical, scientific, and programmatic management and systems acquisition support to the Department of Defense as well as other government and commercial organizations
COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1971
WEBSITE
https://www.pesystems.com/