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Principal IT Business Ops Consultant (HealthConnect Governance)

Kaiser Permanente

Pleasanton, CA

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JOB DETAILS
SKILLS
Analysis Skills, Application Integration, Best Practices, Budget Management, Business Administration, Business Analysis, Business Case, Business Continuity Planning (BCP), Business Development, Business Model, Business Operations, Business Plan, Business Processes, Business Solutions, Business Strategy, Capacity Management, Capital Budgeting, Coaching, Consulting, Contingency Plans, Contract Negotiation, Corporate Governance, Crisis Management, Cross-Functional, Customer Relations, Customer/Client Research, Data Quality, Demand Forecasting/Planning, Detail Oriented, Disaster Recovery, Diversity, Establish Priorities, Federal Laws and Regulations, Financial Metrics, Financial Planning, Follow Through, Forecasting, Functional Analysis, Functional Requirements Document (FRD), Health Information Technology, Healthcare, IT Governance, ITIL (IT Infrastructure Library), Incident Management, Industry/Trade Analysis, Information Technology & Information Systems, Information Technology Consulting, Knowledge Repositories, Leadership, Market Research, Mathematics, Mentoring, Metrics, Needs Assessment, Negotiation Skills, Operational Audit, Operational Improvement, Operational Support, Operational Support Systems (OSS), Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Physical Security, Policy Development, Problem Solving Skills, Procedure Development, Process Improvement, Project Tracking, Project/Program Management, Purchasing/Procurement, Quality Management, Quality Metrics, Relationship Management, Risk Analysis, State Laws and Regulations, Strategic Planning, System Integration (SI), System Lifecycle, System Operations, Team Player, Technical Strategy, Technical Support, Technical Writing, Training Program, Vendor/Supplier Management
LOCATION
Pleasanton, CA
POSTED
11 days ago
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in CA, CO, GA, MD, OR, or WA up to 3 days per week. Technical Summary: This senior level individual contributor role will function as a Program Manager with primary responsibility for leading the governance for KP's HealthConnect instances for markets outside of California. Own executive-level intake and triage. Coordinate preparation of decision-ready materials for Tier 1-3 governance bodies. Track in-flight and queued work, managing cross-region and IT dependencies. Partner closely with the Portfolio Lead to ensure visibility, metrics, and follow-through. Will align Roadmaps, OKR's, and be accountable for moving governance from initial stand-up into steady-state operations. Job Summary: This position directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, and operational readiness assessment. The role is responsible for forecasting future business technical and operational information needs. This role oversees the implementation of cross-initiative technology and consults on systems and business process activities. This role also partners with leadership to develop and define the business/technology strategy and aligns technology plans with business unit and KPs national and regional strategies Essential Responsibilities: + Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. + Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. + Forecasts businesss future technical and operational information needs. + Partners with Executive Leadership to develop and define the business/technology strategy. + Strategically aligns technology plans with business unit and KPs national and regional strategies. + Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. + Oversees the implementation of cross-initiative technology or business process integration plans. + Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives. + Consults on inter- and/or intra-regional systems and business process activities. + Provides support to cross-functional management and leadership in the development of business relationships that support the departments objectives to address business and/or technology issues. + Consults on the integration of application systems regarding their operational and training implications. + Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations. + Negotiates agreements on deliverable due dates, requirements, and resources with leadership. + Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas. + Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports. + Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets. + Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). + Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements. + Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. + Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders. + Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. + Oversees the resolution of problems in technology and business solutions. + Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems. + Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organizations vision, goals and objectives. + Ensures alignment, coordination and appropriate representation with other National Initiatives. + Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices. + Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in place. + Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place. + Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. + Ensures departments maintain a knowledge repository of current technology and business processes. + Forecasts businesss future technical and operational information needs. + Partners with Executive Leadership to develop and define the business/technology strategy. + Strategically aligns technology plans with business unit and KPs national and regional strategies. + Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. + Oversees the implementation of cross-initiative technology or business process integration plans. + Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives. + Consults on inter- and/or intra-regional systems and business process activities. + Provides support to cross-functional management and leadership in the development of business relationships that support the departments objectives to address business and/or technology issues. + Consults on the integration of application systems regarding their operational and training implications. + Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations. + Negotiates agreements on deliverable due dates, requirements, and resources with leadership. + Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas. + Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports. + Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets. + Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). + Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements. + Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. + Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders. + Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. + Oversees the resolution of problems in technology and business solutions. + Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems. + Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organizations vision, goals and objectives. + Ensures alignment, coordination and appropriate representation with other National Initiatives. + Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices. + Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in place. + Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place. + Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. + Ensures departments maintain a knowledge repository of current technology and business processes. Knowledge, Skills and Abilities: (Core) + Ambiguity/Uncertainty Management + Attention to Detail + Business Knowledge + Communication + Critical Thinking + Cross-Group Collaboration + Decision Making + Dependability + Diversity, Equity, and Inclusion Support + Drives Results + Facilitation Skills + Health Care Industry + Influencing Others + Integrity + Learning Agility + Organizational Savvy + Problem Solving + Short- and Long-term Learning & Recall + Teamwork + Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) + Analytical Skills + Business Case Development + Business Planning + Business Process Improvement + Client Focus + Corporate Governance Models and Methodologies + Crisis Incident Management + Delegation + Demonstrating Personal Flexibility + Financial Acumen + Financial Plan Budgeting + Getting Work Done Through Others + IT Governance + IT Industry: Trends & Directions + ITIL (Information Technology Infrastructure Library) Management + Managing Diverse Relationships + Mentoring and Coaching + Negotiation + Organizational Skills + Prioritization + Relationship Building + Risk Assessment + Technical Communication + Technical Documentation + Vendor Management Minimum Qualifications: + Minimum five (5) years in a leadership role working with project or functional teams. + Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: + Three (3) years supervisory experience. + Two (2) years managing operating or capital budgets. COMPANY: KAISER TITLE: Principal IT Business Ops Consultant (HealthConnect Governance) LOCATION: Pleasanton, California REQNUMBER: 1428026 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

About the Company

K

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1945
WEBSITE
http://www.kp.org/careers