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Principal Field Quality Engineer

GE Appliances, a Haier company

Louisville, KY

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Automotive Automation, Call Monitoring, Communication Skills, Computer Networks, Computer Skills, Content Development, Continuous Improvement, Corrective Action, Cross-Functional, Customer Relations, Data Analysis, Data Collection, Data Processing, Develop and Maintain Customers, Distribution Management, Distribution Operations, Distribution Services, Diversity, Functional Analysis, ISO 9001, Insurance, Internet Video, Interpersonal Skills, Leadership, Lean Manufacturing, MCP - Microsoft Certified Professional, Manufacturing Assembly, Manufacturing Operations, Manufacturing/Industrial Processes, Microsoft Excel, Microsoft Product Family, On Site Support, Online Training, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Management, Project/Program Management, Quality Engineering, Quality Management, Reconciliation, Six Sigma Black Belt, Six Sigma Certification, Six Sigma Green Belt, Statistical Analysis System (SAS), Team Player, Technical Operations, Time Management, Trend Analysis, Willing to Travel, Writing Skills
LOCATION
Louisville, KY
POSTED
9 days ago
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.


The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .


Interested in joining us on our journey?


The Principal Field Quality Engineer serves as the product quality liaison between the plant quality team and all other functions (Service, Product Management, Technology, Operations, Distribution). The Principle FQE owns the Service Call (SCR) data for the site and provides insight and visibility to customer issues, helping the overall quality team resolve and prevent quality issues.


Position

Principal Field Quality Engineer


Location

USA, Louisville, KY


How You'll Create Possibilities


+ Track and communicate overall performance of the product in the field by measuring Concessions, Damage, Warranty and Insurance by subsystem/area.

+ Analyze trends and work with Quality Subsystem Leaders (QSLs) to provide detail data, parts, units to understand root cause and corrective actions

+ Facilitate the communication of customer concerns, issues, and trends to all functions, including the shop floor

+ Analyze SCR data daily and COQ data weekly. Escalate issues as necessary. Track issue resolution and verify effectiveness.

+ Run and monitor data through hazard plots.

+ Monitor calls after issue resolution to verify issues were resolved

+ Own field data collection, analysis and communication to QSL team.

+ Own MCP for overall product quality including CAT, CUT, EOLA noise, etc. Develop & maintain procedures. Manage finished product audit process. Analyze data & communicate issues/trends to the QSL team.

+ Develop and maintain case base reasoning for Save the Call. Own Save the Call performance, CBR, and call taker training to improve save rates; develop content for customer education videos and web based information

+ Manage all Quality Holds from issuance to resolution. Define and carry out timely execution.

+ Reconcile data between Quality Hold and Product Deployment systems.

+ Communicate status of Quality Holds weekly to Product Management, Distribution and Quality

+ Define efficient quality rework procedures. Coordinate resources and equipment and execute reworks.

+ Advise/recommend rework procedure, method, required resources

+ Develop and gain approval of rework plans

+ Coordinate execution of rework plans

+ Coordinate actions/repairs in ADCs, containment in plant

+ Manage and drive continuous improvement to ADC rework costs

+ Communicate result of implementation

+ Verify results of implementation

+ Key liaison for factory contact with Field Service Techs, TAG, and Customer Relations on issues related to our product. Assists in the creation and implementation of Service Bulletins.


What You'll Bring to Our Team


Minimum Qualifications:


+ High initiative, self-starter, proactive, dedicated, results oriented, a team player.

+ Strong project management and analytical/problem solving skills with demonstrated ability to scope and analyze cross-functional problems to generate/implement solutions.

+ Advanced computer skills - high proficiency in Microsoft products (especially Excel) and ability to grasp new systems quickly

+ Solid verbal/written communication skills coupled with strong interpersonal skills.

+ Proven ability to influence and drive change

+ Minimum of 7 years’ recent experience gained in a high-volume manufacturing/operations, or quality role.

+ Six Sigma training / Green Belt Certification.

+ Detailed knowledge of SAS warranty analytics tool.

+ BS Technical degree or comparable experience required.

+ Experience with GEA appliance product quality tools (SAS, hazard plots, Weibull/reliability curves, failure rates)


Preferred Qualifications:


+ Quality Leadership Experience

+ Knowledge of ISO9001-20015 certification,

+ Six Sigma Black Belt certification.

+ Experience & training in lean manufacturing practices.

+ Knowledge of highly automated Appliances, automotive component or similar high volume, low mix manufacturing and assembly processes.


Working Conditions:


+ Travel to suppliers and other manufacturing and distribution locations as needed.


Our Culture


Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.


This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.


By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.


GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.


GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S


_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to ask.recruiting@geappliances.com_

About the Company

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GE Appliances, a Haier company