At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employe Job Overview The Principal Technical Architect is responsible for application design and implementation in the Contact Center ecosystem. While this position includes hands-on development work, it also focuses a majority of the time on technical leadership, which includes code reviews, coaching engineers, documenting and evolving coding standards and best practices, performing data modeling, participating in advanced troubleshooting of production and pre-production systems, and authoring frameworks and utilities to improve the efficiency of the engineering staff within T-Mobile Customer Contact Experience team. They own the creation and documentation of roadmaps and active participation and collaborative engagement on architectural, technological and infrastructural discussions for both current ecosystem and short- and long-term future strategy. Partner with business domains on business, financial and technical planning. Job Responsibilities: Contact Center Architecture & Integration Collaborate cross-functionally with stakeholders to deliver Contact Center modernization roadmaps, aligning technical innovation with customer experience objectives and operational efficiency. Drive the exploration and adoption of Generative AI solutions to enhance automation, improve customer experience, and optimize agent performance within Contact Center operations. Apply in-depth understanding of IVR, CTI, call routing, and agent desktop frameworks, along with compliance and security best practices in the Contact Center space. Architect solutions that seamlessly integrate telephony, CRM, AI-driven analytics, omnichannel engagement, and real-time reporting systems. Demonstrate expert knowledge of industry-leading Contact Center platforms and ecosystems, including Cisco, Google Cloud Contact Center AI, Microsoft Dynamics/Teams, Amazon Connect, and other sector leaders. Provide technical leadership in the design and implementation of Contact Center technologies, ensuring alignment with enterprise standards and long-term business goals. Lead architectural planning and delivery for large-scale Contact Center deployments, with emphasis on enterprise-grade scalability, high availability, and complex systems integration. Practical experience with Cisco Unified Contact Center Enterprise (UCCE) environments, including configuration, deployment, and ongoing optimization. Demonstrated experience in IVR Natural Language Processing (NLP), Text-to-Speech (TTS), and Speech-to-Text (STT) application creation, deployment, and optimization. Strategy Partners with Digital Architects evangelize Architecture principles and best practices across the organization. Serves as a Lead or contributing Architect on multiple strategic projects representing and driving architectural design decisions for T-Mobile systems. Innovation and Leadership Maintains accountability for solution designs all the way to deployment. Technology and System Owns overall architecture for multiple capabilities across multiple systems. Collaborates across the Enterprise on frameworks, standards and libraries. Supports product lifecycle from business discussions through test/deploy as it relates to requirement refinement and data designs business needs. Creates scalable, extensible designs (for high complexity initiatives) that are easy to implement and perform and follows architecture standards for IT system design and enable success for IT teams. Proactively identifies, addresses and escalates (if needed) when solutions are overly complex or will compromise imp ementation. Develops proof-of-concept (POC) and prototypes to help illustrate approaches to technology and business problems. Project Management Works closely with the business during ideation and vision stages of new projects - helping define solution options to drive business case development prior to project funding and start-up. Provides support to Senior Architects on assessments and work-effort estimates for the business and routinely as part of the project intake process for our architecture team. Relationship and People Management Communicates solution designs clearly in multiple modes of communication - diagrams, documents, verbally. Works with Business and IT partner teams to understand and document system requirements for data, SLAs/service levels, user experience, archiving/legal requirements, training, data governance, and performance. Conducts peer reviews to solicit feedback on materials created. Also responsible for other Duties/Projects as assigned by business management as needed. Qualifications: Education: Bachelor's Degree, in lieu of degree, equivalent industry experience may be considered. Experience: 7-10 years of progressive experience in software... For full info follow application link. EOE Statement We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.