Your Work. One Partner. Real Impact.Most IT roles have you bouncing between tickets and reacting to whatever comes next. As a Primary Engineer at Five Nines, you'll serve as the primary technical resource for a dedicated group of partners — building deep knowledge of their environments, developing trusted relationships, and helping guide their technology success.DescriptionThis is the role for an IT professional who values ownership, partnership, and accountability — someone who enjoys building lasting relationships, taking initiative, and helping clients get the most from their technology investments.Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn't, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.What You'll DoWork with a team of engineers that are insanely smart and good at what they doLearn and grow in your breadth of knowledge in ITHave complete ownership of your client portfolios by maintaining the integrity of their technology environment and fostering strong relationships with the client teamRequirementsDevelop rapport and manage business relationships with owners and decision makers through phone calls and onsite visitsPossess a general understanding of assigned clients' industry and applicable regulations, in order to recognize how they impact IT strategy and needsIT Support relating to issues with the internal systems and network infrastructureSupport services for virtualization technologies with VMwareSupport disaster recovery solutionsAdministration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system reviewDocument maintenance for all computer systems and network infrastructureCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesMaintain proactive work each month to keep systems updatedDesired Technical Knowledge, Skills, and/or Abilities:Professional IT Certifications, such as: Microsoft MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCPInterpersonal skills: such as telephone skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentEducation And ExperienceAssociate's or Bachelor's Degree in Information Technology or related field or equivalent work experience3 years of previous experience with Five Nines stack technology3 years of previous customer service experience2 years of previous customer service experience in a face-to-face environmentWhy Five NinesWe're a Team That Invests In Each Other And Holds Ourselves To a High Standard — Not Because We Have To, But Because That's Who We Are. At Five Nines You'll FindA culture guided by clear Fundamentals — real values we actually use to make decisionsA role with real ownership — you're not a ticket-closer, you're an embedded partnerCompetitive payFull health care benefits options including dental, vision.Company laptop, home internet and mobile phone stipend.Long term and short-term disability insurance.401K planOpen PTO#J-18808-Ljbffr