Location: St. Thomas Community Health Center- Columbia Parc- 3943 St. Bernard Ave, New Orleans, 70112
Department: Clinical Operations & Population Health
Reports To: Chief Nursing Officer
Job Type: Full-Time
Position Summary:
St. Thomas CHC is seeking a Licensed Practical Nurse (LPN) or Registered Nurse (RN) to serve as a clinical leader, mentor, and coordinator within our team-based primary care model. This role is responsible for overseeing the daily activities of medical assistants (MAs), supporting provider needs, maintaining clinic flow, and playing a key role in population health outreach and community engagement. This is a leadership position focused on team supervision, care coordination, and health system improvement.
This is a competitive salary opportunity for LPNs, and may also appeal to early-career Registered Nurses who are passionate about community-based care and interested in potential loan repayment eligibility through the HRSA Nurse Corps Loan Repayment Program.
Key Responsibilities:
Leadership & Medical Assistant Management
- Supervises and mentors medical assistants, ensuring adherence to workflows, documentation, and patient care standards.
- Supports optimization of provider support and clinic flow through coordination with clinic staff.
- Serves as a clinical resource and supports MA onboarding, training, and performance improvement in collaboration with Nursing Leadership.
Provider Support & Clinic Operations
- Facilitates smooth clinic operations by ensuring patients are prepared for visits, supporting follow-up coordination, and aligning preventive care needs.
- Helps maintain schedule efficiency by identifying and filling gaps in provider availability.
Community Engagement & Health Promotion
- Develop and maintain relationships with local schools and community organizations to provide access to physicals, vaccines, and wellness services.
- Participate in or coordinate school-based clinics, vaccine events, and other outreach efforts to extend care beyond the clinic walls.
Population Health & Preventive Outreach
- Use population health tools and payer reports to identify patients overdue for preventive or chronic care.
- Partner with health coaches and front desk staff to bring patients back into care.
- Help close care gaps and support quality measures for prevention and chronic conditions.
- Align outreach with insurance priorities like reducing ER use, increasing screenings, and meeting value-based care goals.
- Support ACO efforts through follow-up, quality tracking, and improved patient outcomes
Care Coordination & Patient Support
- Supports care teams by identifying patients in need of chronic condition support and facilitating appropriate referrals, including to health coaches.
- Educates patients on clinical devices (e.g., BP cuffs, glucometers, CGMs) and injectable medications to improve self-management.
- Promotes medication adherence through patient education and ongoing support.
Inventory & Equipment Oversight
- Oversee vaccine, medication, and medical supply inventory, ensuring timely reordering and proper storage.
- Monitor for and report broken or malfunctioning equipment, helping ensure a safe, well-equipped care environment.
Other Duties
- Attends nursing and general staff meetings as scheduled.
- Supports the policies and procedures of St. Thomas Community Health Centers and assists in policy review as requested.
- Demonstrates consistent and timely attendance
- Promotes positive and productive communication with clinic staff.
- Utilizes established communication channels and appropriate lines of authority for problem-solving.
- Assists in documentation of incidents and participates in safety and emergency preparedness drills.
- Performs other duties as requested by the Chief Nursing Officer and Medical Director.
- Maintains HIPAA compliance.
Qualifications:
Required:
- Current and valid LPN or RN license in (Louisiana)
- CPR/BLS certification
- Experience supervising or leading clinical support staff
- Strong organizational, communication, and teaching skills
- Strong experience with pediatric wellness care, immunization schedule and administering immunizations
- Experience with adult heatlh maintenance care and preventive immunizations
- Comfort working with EHR systems and basic clinical data reports
Preferred:
- Background in community or public health settings
- Familiarity with population health tools, ACO participation, or value-based care initiatives
- Bilingual or culturally responsive communication skills
Work Environment & Schedule:
- Clinic-based, Monday-Friday, with some Saturdays and community or school-based events
- Team-oriented, collaborative, and mission-driven workplace culture
- Involves both administrative and clinical oversight responsibilities
Benefits:
- Competitive salary commensurate with licensure and experience
- Full benefits package (medical, dental, vision, PTO, holidays)
- Professional development opportunities
- A strong culture of mentorship, teamwork, and service to the community
St. Thomas Community Health Center is an equal opportunity employer dedicated to providing high-quality, inclusive care and improving the health of our community through prevention, outreach, and teamwork.