PriceSmart - AI Success Architect

The impact that you will be making

AI Success Architect is the functional powerhouse for post-go-live accounts for Pricing solutions.

You own functional issue resolution, change request delivery, ticket triage & SLA adherence, and

mentorship of junior consultants. You are the bridge between planners and Impact Analytics' Agentic AI

engine-ensuring solution uptime, usability, and continuous improvement..

What this role entails

• 8-11 years in post-go-live support / functional consulting for supply chain SaaS (Blue Yonder, o9,

Kinaxis, Anaplan, SAP IBP, etc.)

• Hands-on expertise in Pricing & Promotions Management, Price Optimization, Discount,

Clearance & Markdown Pricing, Retail Pricing Solutions & Workflows

• Proven ability to configure and debug planning engines (SQL, MDX, data pipelines, simulation)
• Track record of resolving 500+ functional tickets with > 95 % CSAT
• Experience leading change requests end-to-end (Scope Config UAT Deploy)
• Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
• Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
• Basic scripting (Python, R) for ad-hoc analytics
• Customer-first communicator - clear, concise, proactive
• Mentorship mindset - patient teacher, process evangelist
• Thrives in high-volume, high-visibility support environments

What lands you in this role

Functional Ownership & Issue Resolution

• Serve as owner for functional tickets (configuration, workflow, data accuracy)
• Diagnose and resolve post-go-live defects in Pricing modules within SLA
• Validate end-to-end workflows for pricing solutions

Change Request & Enhancement Delivery

• Lead CR scoping, estimation, and configuration
• Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
• Author functional specs for post go-live enhancements

Customer Communication & SLA Management

• Own daily/weekly ticket updates to customer planners and IT teams
• Host functional deep-dive sessions during QBR prep (root-cause, resolution path, prevention)
• Maintain SLAs for system availability and incidents

Team Leadership & Knowledge Transfer

• Mentor Customer Success Consultants on best practices, debugging, and AI-agent tuning
• Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
• Drive internal process improvements based on recurring ticket patterns

What we offer

An opportunity to work with the best companies globally.

Opportunities to quench your thirst for problem-solving, experimenting, learning, and

implementing innovative solutions

A flat, collegial work environment, with a work hard, play hard attitude

A platform for rapid growth if you are willing to try new things without fear of failure.

Remuneration with best in class industry standards with generous health insurance cover

About Impact Analytics

Impact AnalyticsTM (Series D Funded) delivers AI-native SaaS solutions and consulting services that help

companies maximize profitability and customer satisfaction through deeper data insights and predictive

analytics. With a fully integrated, end-to-end platform for planning, forecasting, merchandising, pricing, and

promotions, Impact Analytics empowers companies to make smarter decisions based on real-time insights

rather than relying on last year's inputs to forecast and plan this year's business. Powered by over one

million machine learning models, Impact Analytics has been leading AI innovation for a decade, setting new

benchmarks in forecasting, planning, and operational excellence across the retail, grocery, manufacturing,

and CPG sectors. In 2025, Impact Analytics is at the forefront of the Agentic AI revolution, delivering

autonomous solutions that enable businesses to adapt in real time, optimize operations, and drive

profitability without manual intervention. Here's a link to our website: www.impactanalytics.co.

Some of our accolades include:

Ranked as one of America's Fastest-Growing Companies by Financial Times for five

consecutive years: 2020-2024.

Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven

consecutive years: 2018-2024.

Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.

Ranked #72 in America's Most Innovative Companies list in 2023-by Fortune-alongside

companies like Microsoft, Tesla, Apple, IBM, etc.

Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI

tools.

Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning

assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion,

and Markdown Optimization Applications.