Prescription Assistance Program Coordinator

Location: 1101 Camino La Costa, Austin, Texas, 78752

Compensation: $18.00 - $22.00 hourlyper hour based on experience and qualifications  

Under the supervision of the Nursing Director, this individual’s primary responsibilities include:

Provide Direct Patient Assistance Service:

• Receive and track PAP referrals from Clinic providers.
• Assist patients in completing applications, compiling necessary supporting eligibility documentation, and following reapplication procedures.

• Maintain effective communication with Clinic medical providers, including obtaining prescriptions, signatures, medication releases, etc., necessary for application and reapplication processes.
• Maintain effective communication with patients.
• Process and distribute incoming medications.
• Documenting all actions taken with PAP applications and reapplications within the medical record.
• Maintain PAP database and other required clinic documentation and reports.
• Stay up-to-date with changing manufacturer requirements and availability of medications through PAP.

Other Duties and Responsibilities:

• Attend staff meetings held during scheduled work hours.
• Work cooperatively with other PCC staff to ensure effective communication, problem-solving, and service delivery.
• Adhere to Clinic policies and procedures.
• Maintain professionalism and ethical, client-centered interaction within the Clinic setting.
• Performs other duties as assigned.

Education: 

• High School Diploma/GED required; college degree preferred

Experience: 

• Minimum two years’ experience in a medical or human service setting.

Knowledge, Skills, and Abilities:

• Bilingual English/Spanish required.
• Must acquire thorough familiarity with pharmaceutical companies and their respective patient assistance programs, including available medications, application procedures, and re-application terms
• Requires a high level of organization, accurate documentation, and prompt follow-through on tasks and requested reports.
• Must be able to work directly with patients in a professional, respectful, and courteous manner.
• Able to work effectively and cooperatively as a member of an interdisciplinary team and with other clinic staff; ability to communicate effectively with persons of varying ages and cultural and socioeconomic backgrounds
• Excellent oral and written communication skills.
• Organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.

Certificate/License:  None