Premium Services Manager

The University of South Carolina

Columbia, SC

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JOB DETAILS

SKILLS

Administrative Skills, Athletics, Communication Skills, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Funding, Graphic Design, Health Insurance, Life Insurance, Marketing, Microsoft Office, Microsoft PowerPoint, Military, Multitasking, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Pricing, Rentals, Research Grants, Revenue Growth, Sales, Sales Management, Scholarship, Spreadsheets, Team Lead/Manager, Time Management, Training Program, Tuition Fees, Word Processing, Writing Skills

LOCATION

Columbia, SC

POSTED

Today

Posting Details

Posting Summary

Logo

Posting Number
STA00388PO26

Job Family
Athletics Administration

Job Function
Athletics Administration

USC Market Title
Athletics Administrator

Link to USC Market Title

Job Level
P2 - Professional

Business Title (Internal Title)
Premium Services Manager

Campus
Columbia

Work County
Richland

College/Division
Athletics

Department
ATH Colonial Life Arena

State Pay Range
Unclassified

USC Market Range
B00

Anticipated Hiring Range
Salary commensurate with qualifications.

Location of Vacancy

Part/Full Time
Full Time

Hours per Week
37.5

Work Schedule

Generally will work Monday-Friday 8:30am - 5:00pm
Willing to work a flexible schedule to include evenings and weekends to meet the needs of the department

Basis
12 months

Job Search Category
Other Professional

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

Premium Services Manager for Colonial Life Arena (CLA), reports to the Senior Assistant General Manager for CLA. Position ensures the overall satisfaction of suite holders as well as actively selling group tickets for all family shows and events. Works to promote the use of executive and entertainment suites in the arena, maintain customer accounts, and manage sales efforts to increase arena revenue in the areas of group and premium sales.

Job Related Minimum Required Education and Experience

Requires a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

Knowledge/Skills/Abilities

Knowledge of sales and superior customer service skills. Proficiency with MS Office applications and word processing, spreadsheets, database, presentation, graphic design and Powerpoint. Excellent verbal and written communication skills, organization and negotiation skills. Ability to multi-task under time limits. Attention to precise details and accuracy of specified standards. Ability to handle a high volume of contracts, work nights, weekends and holidays as required.

Job Duties

Job Duty

Process all group and premium ticket orders via the ticketing system; Complete administrative tasks and assure that reports are timely and accurate. Perform other duties as assigned.

Essential Function
Yes

Percentage of Time
20

Job Duty

Assist in management and supervision of intern training program to improve overall experience of interns at CLA.

Essential Function
Yes

Percentage of Time
5

Job Duty

Maximize premium revenue for each event via dynamic pricing, packaging, incentives, and other new creative processes. Prospect manage and maintain group and premium sales accounts for premium events.

Essential Function
Yes

Percentage of Time
25

Job Duty

Serve as the main contact for suite holders and group leaders during events; Communicate event details to suite holders; Coordinate suite rentals/grids and provide to key internal contacts. Monitor executive and entertainment suite appearance and upkeep.

Essential Function
Yes

Percentage of Time
40

Job Duty

Manage all group sales efforts for each arena event. Coordinate with the marketing department to maximize reach to local groups, within the email database and externally. Work with community partners, especially those partnered with the Athletic department, to increase super group sales.

Essential Function
Yes

Percentage of Time
10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive
No

Hazardous weather category
Essential

Posting Detail Information

Number of Vacancies
1

Desired Start Date

Job Open Date
05/29/2026

Job Close Date
07/13/2026

Open Until Filled
No

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by July 13, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Premium Services Manager

The University of South Carolina

Columbia, SC

About the Company

The University of South Carolina

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