Pre-Sales Technical Account ManagerDepartment Solutions & SupportEmployment Type Full TimeLocation North America All Regions RemoteCompensation 120000 - 180000 yearDescriptionAs part of an internationally distributed team headquartered in Sunnyvale but working from home and in the field you are assertive energetic an excellent communicator and a highly effective collaborator. You balance your technical capabilities with a commercial awareness and find both equally rewarding. You have a passion for working closely with customers to change how they work and enjoy sharing in their ongoing success.In this role you act as a technical partner to the sales organization leading pre-sales engagements and shaping solutions that position the SDVI platform for long-term success. You are comfortable engaging with both technical and executive stakeholders translating complex workflows into scalable architectures and ensuring alignment between customer objectives and platform capabilities. You collaborate with sales product engineering and support teams to ensure continuity and customer success.Key ResponsibilitiesPre-Sales ActivitiesSupporting the sales team you will own the technical aspects of the sales cycle lead discovery sessions shape solution designs and serve as the technical voice in customer meetings. You will build demos and proof-of-concept supply chains that showcase value while assessing scope effort risk and timelines to ensure stakeholder alignment and technical fit.Customer OnboardingYou will guide new customers from POC to production defining requirements designing workflows and building and testing supply chains under real-world deadlines. From technical handoffs to onboarding milestones you will provide hands-on training and documentation to ensure customers can confidently operate the platform independently.Expansion & GrowthAs a SaaS provider we expect our customers usage to increase over time. You will proactively identify expansion opportunities through higher throughput new workflows additional integrations or adoption across new teams or departments. Stay attuned to evolving customer challenges and evaluate new product capabilities as opportunities to address unmet needs. You will collaborate with sales to position these expansions support technical validation and help customers realize incremental value from the Rally platform.Customer SupportAs the main technical contact youll work with our support team to ensure customers are satisfied. Youll coordinate with sales engineering product management and support to resolve issues represent customer needs internally and make sure customers feel heard supported and confident in their partnership with SDVI.Salary range 120000 to 180000 Salary range represents the expected range for this position and is based on a number of factors including location and may vary depending on job-related knowledge skills and experience. Pay ranges are US applicable only.Skills Knowledge and ExpertiseWere Interested in You Because· You possess proven customer-facing experience with large media and entertainment customers including pre-sales or solution design responsibilities.· You have deep familiarity with media workflows broadcast streaming and content supply chain technologies.· You understand media file types metadata structures and delivery standards.· You are confident working with XML JSON and Python.· Your ability to communicate complex technical concepts clearly to both technical and non-technical audiences.· You bring experience participating in or leading technical sales including demos and POCs· You can travel as necessary visiting customers industry events and trade shows· You are capable and flexible enough to take on other duties as required to support the teams success· You have a Bachelor of Science in Computer Science or equivalent practical experience with 5 years of relevant commercial experienceWhat success looks like in the first 6-12 monthsWithin six months you are fully fluent in the SDVI platform and confidently leading technical discovery demonstrations and proof-of-concept engagements. You are a trusted technical partner to sales contributing meaningfully to active opportunities and helping shape deal strategy.By twelve months you are recognized as a credible technical advisor who supports deal execution strengthens stakeholder relationships and plays a key role in renewals and expansions. You collaborate across teams to ensure alignment and contribute to account growth. Why SDVIYou Should Be Interested in SDVI Because· You are looking for your next big challenge· You are looking for a company that welcomes your talent no matter where you live· You are an A player who wants to work with other A players· You want to be part of a team that respects individuals and their work· You consider the big picture and your contribution to it