The Quick Lane Manager supervises the daily activity and performance of Advisors and Technicians. He or she acts as the primary contact between the dealership and customers for all customer concerns related to maintenance services. He or she listens to and thoroughly understands a customer's service/repair concerns, sets and manages the customer's expectations, and works closely with the team of advisors and technicians to resolve issues. The primary goal of the Quick Lane Manager is to train staff on the how to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.
The ideal candidate has a high school diploma or GED and at least two years of dealer-level or quick lube facility experience that includes some supervisory/management responsibilities. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to manage a team to deliver world class customer service.
Compensation ranges from $7,000 - $8,000 based on experience!