Practice Supervisor - Chester Family Medicine

Practice Supervisor:

This position manages the daily processes within the physician practice responsible for overall functioning of the practice including management of staff, workflow development, financial performance, patient, provider and staff satisfaction and billing compliance. Assist with the development of operational plans & budgets and implements performance improvement strategies within the departments. Responsible for the effective management of the non-clinical support service functions including medical records, patient documentation data entry, department payroll and office management. Maintains effective working relationships among support staff and oversees the timely and accurate dissemination of both internal and external patient care information. Performs all duties in a manner which promotes team concept and reflects the mission and values of Bon Secours Health System.

Essential Job Functions:

• Responsible for day-to-day non-clinical operations, keeping the Practice Manager/Practice Administrator informed of significant variance from expected staff performance. Monitors deadlines, compliance and facilitates resolution of issues between administrative and clinical staff.
• Manages office functions to include adequate telephone coverage, payroll processing, supplies and forms, mail processing, functioning office machines, and efficient typing support.
• Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.
• Directs and evaluates workflow processes to provide maximum efficiency of daily operational activities. Provides ongoing training and monitoring of work performances to ensure product effectiveness.
• Implements and directs policies and controls to ensure appropriate compilation of patient demographics and financial data.
• Maintains understanding and working knowledge of all automation systems located in the departments. Works with the information systems to evaluate agency's ongoing automation needs and recommends upgrades/enhancements to streamline operations and ensure agency's ability to comply with regulatory body reporting requirements.
• Serves as agency liaison with Information Systems, Accounts Payable, Engineering, Maintenance, Housekeeping and other departments as needed.
• Participates in annual planning processes and budget preparations.
• Works with the Director to proactively assess internal operations, anticipate problem areas and develop logical, practical plans of action both long and short-term.
• Responsible for ensuring optimal staff and patient satisfaction by working closely with the leadership and participating in Gallup surveys.
• Conducts daily huddles and monthly staff and provider meetings. Prepares agendas and forwards action plans and meeting notes to Administrative Director.
• Coordinates planning and facilitating compliance with Joint Commission, state and federal standards, as applicable. Ensure compliance with system policy/procedure for all activities, as applicable.
• Monitors financial performance on a daily, weekly and monthly basis. Identifies opportunities for improvement and develops plan to implement necessary changes to meet budget. Ensures compliance to standards with focus on volume, customer service initiatives, productivity, non-provider labor, building occupancy expenses, and clinical supply costs.
• Implements and monitors policies and procedures on ordering, receiving, inspecting, pricing, stocking and recording issuance of office supplies in a cost-effective manner.
• Purchases supplies and ensures proper value for funds expended. Evaluates invoices for accuracy, codes and submits invoices to A/P on a timely basis.
• Manages revenue cycle to established benchmarks including hold buckets.
• Ensures scheduling of staff to promote provider productivity as well as promote quality care and fiscal viability.
• Assist with performance evaluation process for subordinate staff within each practice; compiles information for human resource department in a timely manner. Ensures that subordinate staff maintains licensure and certifications as required along with yearly competency evaluation. Provides on-going feedback to staff of performance throughout the year.
• Manage and track PTO usage for staff.
• Assist with counseling employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process. Notifies Administrative Director of any HR issues within the departments.
• Assist with recruitment, interviews and hires personnel as necessary and according to guidelines.

Recognizes and performs other duties in the office as needed to maintain efficient office operations.

• Participates actively in quality improvement efforts.
• Will actively demonstrate excellence in service behaviors to increase patient satisfaction.
• Will participate in the Gallup Impact Plan for department to improve work environment.
• Serves on committees and assists other managers as requested by Administrative Director.
• Attends meetings for the benefit of department operations or personal management development and growth
• Maintains communication with Administrative Director on weekly basis to review financial performance targets as well as other projects defined by director.

Employment Qualifications:

• Associate's degree in management or related field and one to three years of Leadership experience, preferably in a setting; or commensurate education and experience.

• Knowledge of medical background in office procedures including use of electronic medical record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic medical record software applications.

• Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner.

• Ability to exam and re-engineer operations and procedures. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations.

• Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization. Working knowledge of Medicare, Medicaid, Managed Care and accrediting

• agencies guidelines preferred. Previous work experience and familiarity with medical/clinical practice and medical terminology preferred.

• Demonstrated knowledge of the use of a variety of office equipment including but not limited to a personal computer, printer, typewriter, copier, fax machine, telephone and calculator. Demonstrated ability to prioritize tasks and handle pressure and delicate situations. Evidence of leadership, initiative, and the ability to function with minimal supervision is required.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com