Practice Operations Manager

Practice Operations Manager

Location: Multiple locations - Tampa Area (travel required)

Our Culture: Inspire hope. Build your legacy. Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS offers comprehensive care across 30 locations in Florida. The team includes many "Top Doctors" recognized by Castle Connolly for their clinical excellence and dedication to the communities they serve. This is a great organization to be a part of, so come join the team!

With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking a skilled Practice Operations Manager to join our team and support our mission.

Description: The Practice Operations Manager is responsible for overseeing the administrative and business operations processes as well as the marketing of all FDHS care centers. This position plays a vital role in ensuring efficient workflows, regulatory compliance, team leadership, and seamless billing integration as well as ensuring best practices and advancing growth of the network. The ideal candidate is detail-oriented, adaptable, and skilled in operational management and cross-functional communication.

Duties and Responsibilities:

• Practice Operations Management
  • Oversee daily administrative, clinical, and billing process and compliance for all FDHS practices.
  • Effectively collaborate with healthcare providers to optimize patient care and workflow efficiency.
  • Ensure compliance with FDHS policies, procedures, and all applicable regulations (HIPAA, OSHA, Medicare).
  • Support patient services including scheduling, prior authorizations, patient flow coordination, and inquiries.
  • Assist in special projects and initiatives aimed at growth planning and improving office operations and patient satisfaction.
  • Ensure all physician practices consistently follow established front-end and back-end operational and revenue cycle protocols to ensure consistency and efficiency.
  • Ensure that standardized workflows align with both clinical practice needs and billing accuracy requirements.
  • Perform regular reviews, audits, and compliance checks to identify deviations from standard procedures and recommend corrective actions.
  • Partner with practice leadership to enforce accountability and adherence to best practices.
  • Build trust and foster effective communication between practice staff, leadership, and external RCM teams.
  • Analyze RCM performance data to identify trends, inefficiencies, and improvement opportunities
  • Effectively communicate and train Office Administrators in new or updated policies, procedures, and changes in a professional manner that fosters understanding and buy-in.
  • Demonstrate strong change management skills and the ability to maintain a calm and professional demeanor in times of transition.
  • Ensure that Office Administrators understand not only the "how" but also the "why" behind changes to promote successful adoption and implementation.
  • Oversee operations of global ancillary service lines, including but not limited to: elastography, infusion and capsule endoscopy.
  • Oversee payer quality indicators (ie MIPS) identifying areas of focus to maximize incentives
• Marketing
  • In collaboration with each office, create marketing plans to grow new patient referrals and expand recognition of FDHS
  • Support provider recruitment with marketing materials and appropriate practice details that reflect the individual recruitment needs.
  • Visit key and prioritized referral sources ensuring open, bi-directional communication to achieve relationships that increase referrals
• Other duties as assigned. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management.

Qualifications:

• High school diploma or equivalent required; college degree or relevant certifications and experience preferred.
• Minimum 5 years of supervisory experience in healthcare administration, physician practice operations, revenue cycle support, or medical office coordination.
• Proven experience in training staff and implementing new processes across multiple sites.
• Strong understanding of revenue cycle workflows (front-end and back-end).
• Excellent interpersonal, verbal, and written communication skills.
• Ability to remain composed and professional in high-pressure or changing environments.
• Proficiency in Microsoft Office Suite.
• Proficient in electronic medical record (EMR) systems; ability to navigate and train others in EMR functionality.
• Familiarity with electronic health records (EHR) and practice management systems.
• Experience managing external vendor relationships preferred.
• Background in change management or process improvement is a plus.
• Must be able to travel between care centers as needed.

Physical Demands

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs.

EEO Statement:

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!