Practice Manager - Urgent Care

Practice Manager - Urgent Care

Department/Location: Urgent Care

Reports To: Director of Clinical Operations

Classification: Exempt | Full Time

Open Door Health Services is seeking a full-time Practice Manager at 1651 E. 29th St. in Muncie, Indiana.

Overview

As an Open Door Practice Manager, you will lead the day-to-day operations of our Urgent Care clinic, ensuring efficient, high-quality, and patient-centered care in a fast-paced environment. This role is responsible for clinic performance across operations, staffing, quality, patient experience, and financial outcomes. You will partner closely with providers and leadership to improve access, optimize patient flow, and support care delivery for underserved populations.

As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

What Success Looks Like

In your first 30 days, you will:

• Learn our clinic operations, workflows, and team dynamics
• Get to know staff and providers and begin building strong relationships
• Identify opportunities to improve daily operations and patient flow
• Begin understanding key performance metrics and how the clinic is performing

In your first 90 days, you will:

• Start to see progress in clinic performance and daily operations
• Implement improvements that make workflows more efficient for both patients and staff
• Help ensure staffing and schedules align with patient needs
• Establish a consistent rhythm for reviewing performance and identifying opportunities to improve

Roles & Responsibilities

In this role, you will:

• Lead daily clinic operations including patient flow, staffing, scheduling, and resource allocation
• Ensure appropriate coverage across all hours of operation to support patient access
• Optimize throughput, including door-to-provider time and overall length of stay
• Monitor and support key performance indicators related to access, volume, and patient experience
• Develop and implement workflows to improve efficiency and reduce variation
• Ensure compliance with policies, procedures, regulatory, and safety standards
• Maintain clinic readiness including supplies, equipment, and environment of care
• Partner with providers and clinical leadership to support clinic performance
• Review trends to inform staffing, scheduling, and operational decisions
• Lead performance improvement efforts and support accreditation readiness
• Supervise and support staff including medical assistants and front office team members
• Lead hiring, onboarding, training, and performance management
• Serve as a point of support for patient and staff concerns

Successful candidates will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
• Lead with professionalism, accountability, and respect
• Be comfortable managing multiple priorities in a fast-paced environment
• Use data to guide decisions and improvements
• Communicate clearly and effectively with staff, providers, and leadership
• Foster a positive, team-oriented work environment

Qualifications

• Previous leadership or management experience required
• Healthcare or clinic operations experience preferred
• Strong organizational, problem-solving, and communication skills
• Experience managing staff, schedules, and workflows
• Ability to interpret and act on performance data

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical and Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.