Why Join Us?
Competitive Compensation Comprehensive Medical, Dental, Vision & Life Insurance Generous Paid Time Off (PTO) & Extended Illness Bank (EIB) Matching 401(k) Retirement Plan Opportunities for Career Growth & Advancement Recognition & Reward Programs Exclusive Discounts & Perks
Job Summary
The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.
Essential Functions
Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.
Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.
Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.
Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.
Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.
Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.
Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.
Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.
Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.
Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Leadership Responsibilities
Supervision and Staff Management
Provides leadership, mentorship and professional development opportunities for departmental staff.
Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
Strategic Planning and Financial Oversight
Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
Monitors expenditures, ensuring cost-effective delivery of services.
Evaluates and implements new technologies to enhance operational efficiency.
Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
Quality Assurance and Regulatory Compliance
Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
Participates in audits, inspections and accreditation processes as applicable.
Follows established quality control practices to ensure accuracy, consistency and safety.
Collaboration and Communication
Works closely with leadership teams to coordinate and improve service delivery.
Stays up-to-date with industry advancements, new technologies, and regulatory changes.
Staff Responsibilities
May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
Qualifications
Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required Master's Degree preferred 2-4 years of experience in closely related field with Bachelor's degree required 2-4 years of previous leadership experience preferred
Knowledge, Skills and Abilities
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In-depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Licenses and Certifications
Certification in Medical Practice Management (e.g., CMPE - Certified Medical Practice Executive) preferred
Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Inland Empire Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC).
As such, services are offered to the neediest in each community - the un-insured and under-insured, the working poor, those with limited ability to pay, the homeless, and the indigent. Services are provided at discounted (sliding fee scale) rates for those who qualify based on gross annual income and family size.