Practice Manager - Pediatrics

Join a team where your expertise shapes healthier futures.

At TriHealth, we know that exceptional pediatric care begins with exceptional providers - and that's why we're committed to supporting you as you support Cincinnati's children. As part of the region's largest primary care pediatric network, you'll have the opportunity to make a meaningful impact from a child's first days through their journey into adulthood.

Location: 2753 Erie Avenue, Cincinnati OH

Schedule: Practice is open Monday-Saturday.

Benefits: https://careers.trihealth.com/what-we-offer/benefitsPlease note: OPTIONAL positions are not eligible for TriHealth benefits

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Overview:

The Practice Manager is accountable and delegated the responsibility to coordinate, serve, and provide clinical resources for identified practices. May serve multiple sites. Responsible for the management and supervision of physician services for assigned practice(s) and/or Priority Care sites. The Practice Manager manages, delegates, coordinates, and integrates practice resources (staff, supplies, space, etc.) and activities to meet the goals of the department/specialty(s) under general supervision of the one-up leader. This role understands both the long-range and short-term goals of TriHealth Physician Practices and/or Priority Care and remains focused on achieving objectives and standards. Works in partnership with one-up leader and TriHealth leadership to ensure improved practice operations, improved patient outcomes through standardized practices, adherence to policies/procedures, and safety measures. The Practice Manager is focused on providing an efficiently running practice that provides high quality patient care. This is accomplished through engaging physicians to participate in the operations of the practice and facilitating communication between the practice team (providers, clinical support team, and clerical team). They understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices and/or Priority Care. This role may have a dyad relationship with a practice physician champion for certain specialties/sites.

Job Requirements:

Bachelor''s Degree in Business;Healthcare Administration or related field

Equivalent experience accepted in lieu of degree

4-5 years experience Professional Business

Must be proficient with computers

Excellent interpersonal skills

Customer service skills

Telephone etiquette

Must be flexible and adaptive to a changing environment

Experience working within an EMR such as Epic

Job Responsibilities:

Relationship/Culture: Supports and implements corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and improves recruitment and retention of team members. Create a positive wo

Operations Management: Accountable to manage the practice to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, organized, efficient, and standardized manner. This includes establishing

Coaching/Development: Manages the performance of direct reports through ongoing coaching, feedback and development to motivate, engage and drive a high performing team. Addresses issues with compliance to policies/procedures, standardized practices and pe

Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p

Quality/Safety/Satisfaction: Collaborates with one up leader and/or Physician Champion to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Monitors compliance and holds practice team accountable with s

Interdisciplinary Collaboration: Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a daily basis. Demonstrates resourcefulness with situations that require research. Collaborate

Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA, CLIA, ). Assures compliance with the Ohio Board of Nursing and ot

Other Job-Related Information:

Direct Report FTEs = 3-9

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continous Learning - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Rarely

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.