The Practice Manager (PM) has accountability of all aspects of the location business operations. As a team leader at a "people first" organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for keeping score and driving top-line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the companys overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services, needed quality product selection, acceptance of vision insurance plans, and remarkable patient service.
The ideal candidate will be passionate about people, patient care, and the Acuity Way. Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues. Builds an effective team that works collaboratively to achieve results, addresses the practices unique strengths and challenges with objectives, strategies, and plans. Establishes clear objectives for practice staff, communicates expectations with clarity, and sets high standards of expectations for performance. Sets the standard for a remarkable patient service and experience utilizing the Acuity Way.
Identifies and selects top talent that matches AEGs values with ability to recruit for long-term sustainability. Works closely with the District Manager with the objective of achieving and exceeding financial plans for the practice. Learns quickly and adapts to facing new problems, works to solve for a creative solution. Relentless style to achieving results and development of others, sharing best practices within the AEG platform. Versatile learner retains an open mind when adapting to change, marshals resources to get tasks done efficiently, can orchestrate many activities to accomplish various goals through superior service.
Ensures the daily sales are reviewed, identifies gaps, and places solutions in place to close the gap. Reinforces the practices selling strategy and the Acuity Way. Protects the company through loss prevention. Partners with Human Resources to ensure that employees are committed to the handbook guidelines.