Practice Manager IV - UNC Family Medicine at Pittsboro

Job Description

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Practice Manager IV is responsible for the management of four physician practice locations and/or with (combined) 10+ providers. This role is responsible for managing all functions of the assigned physician practices operated by UNC Health Care, including organization and planning of the services provided by the practice. The Practice Manager IV coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance, and production standards are maintained. The Practice Manager IV is responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.

Description of Job Responsibilities

1. Ensures compliance with organizational policies and procedures.
2. Responsible for hiring, training, developing, and evaluating employee performance.
3. Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
4. Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity, and maintenance of adequate staffing, equipment, and supplies.
5. Responsible for compliance with billing and accounting procedures, revenue cycle, and financial audit requirements.
6. Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
7. Responsible for resolution of facility management, equipment, and safety issues.
8. Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit-based performance improvement activities.
9. Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and teamwork.

Other Information

Education Requirements Bachelor's Degree in an appropriate discipline.

Licensure/Certification Requirements No licensure or certification required.

Professional Experience Requirements Bachelor's Degree in an appropriate discipline. Six (6) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Three (3) years of supervisory experience in a healthcare setting.

If an Associate's degree: Must be in an appropriate discipline, and must obtain Bachelor's within two years of hire. Ten (10) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Three (3) years of supervisory experience in a healthcare setting.

Knowledge, Skills, and Abilities Requirements

Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and employees, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Spreadsheet skills strongly preferred.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Disclaimer This job profile is intended to provide a representation of responsibilities required. Employees may be requested to perform job-related tasks other than those specifically presented in this profile.

Physical & Mental Requirements Please click this link to access the Physical & Mental Requirements Category for this job. https://unchcs.sharepoint.com/teams/myHRPortal/Shared%20Documents/Compensation/Teammates%20Guide%20-%20Physical%20%26%20Mental%20Requirements.pdf

Job Details

Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: UNC Family Medicine at Pittsboro Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $33.37 - $47.97 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Pittsboro Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.