Practice Manager

Job Description Summary

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This role provides operational leadership for one or more CareMore Health care centers serving Medicare and Medicaid patients with chronic and complex conditions. The manager is responsible for ensuring effective day-to-day operations, workforce leadership, regulatory compliance, and strong patient experience while supporting value-based care outcomes. The scope of responsibility may vary based on care center size, patient population, operational complexity, and number of locations assigned. The Practice Manager oversees operations in care centers with expanded operational scope, focusing on clinical efficiency, team performance and patient experience.

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How will you make an impact & Requirements

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Primary duties may include, but are not limited to:

• Oversees daily operations for one or more care centers.
• Leads hiring, onboarding, and performance management for care center staff.
• Manages staffing models, scheduling, and workforce planning.
• Monitors operational performance including access, productivity, and patient flow.
• Tracks operational and quality metrics and drives improvement initiatives.
• Ensures compliance with regulatory and organizational policies.
• Addresses routine operational and patient concerns and analyzes complex issues as appropriate.
• Drives improvement in quality outcomes including care gap closure and documentation accuracy.
• Analyzes operational data and implements performance improvement initiatives.
• Partners with providers and care teams to support coordinated patient care.

Success in this Role Looks Like

• Care center operations run efficiently and consistently support patient access and visit flow.
• Care center teams are engaged, supported, and held accountable for their roles and performance expectations.
• Operational and quality performance goals are achieved through effective coordination with providers and care teams.
• Providers and care teams collaborate to deliver coordinated, patient-centered care.
• Patients experience timely care and positive interactions with the care center team.

Key Competencies

Operational Impact

• Drives operational performance aligned with organizational goals and value-based care priorities.
• Monitors key performance indicators including access, patient experience, quality metrics, and productivity.

Efficiency and Workflow Management

• Optimizes staffing alignment, patient flow, and operational workflows to support efficient care delivery.
• Identifies operational challenges and implements solutions to improve care center performance.

Clinical Excellence and Execution

• Supports care delivery models that address chronic and complex patient needs.

Ensures operational alignment with clinical quality initiatives and regulatory requirements.

Communication

• Communicates clearly and effectively with providers, staff, and leadership.
• Builds strong working relationships across clinical, operational, and administrative teams.
• Builds collaborative relationships across clinical and operational teams.

Leadership

• Builds engaged and accountable teams through coaching, development, and performance management.
• Promotes a positive team culture that supports collaboration and high-quality patient care.

Minimum Qualifications

• Requires a high school diploma and a minimum of 5+ years’ experience supporting operations within a physician office, clinic, or primary care environment; or any combination of education and experience which would provide an equivalent background.
• Bachelor’s degree preferred.
• Experience leading administrative and clinical support staff preferred.
• Working knowledge of managed care, Medicare, or Medicaid reimbursement models preferred.
• Bilingual (English/Spanish) skills may be required depending on location or patient population.
• Active Basic Life Support (BLS) certification may be required.
• Satisfactory completion of a Tuberculosis test is required.

Care center assignments and scope may evolve over time based on organizational growth, market needs, and changes in care delivery models, including the expansion, consolidation, or redesign of care center operations.

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Compensation:

$74,083.00

to

$111,125.00