Practice Manager

JOB TITLE: Practice Manager

FLSA STATUS: Exempt

REPORTS TO: Vice President of Operations

Job Overview

The Practice Manager will create and maintain a pleasant work environment, ensuring a high level of organizational effectiveness, communication, and safety. Manage day-to-day office operations, including managing staff, facilities, and financial goals of the practice by implementing and maintaining fundamental systems to effectively reach practice goals.

Essential Functions:

• Maintain a high level of customer service at all times to patients, colleagues, and referring doctors.

• Ensure the delivery of quality dental care to patients.

• Run and analyze management reports as needed.

• Continuously assess the schedule ensuring optimum patient flow.

• Organize and oversee supply purchases, equipment upgrades and operations expense.

• Respond to patient, clinical, and operational concerns timely and effectively.

• Support and achieve business goals, revenue, and profitability objectives through a respectful, forward thinking, and motivational style.

• Organize and lead staff meetings.

• Review, approve and submit timecards for payroll bimonthly.

• Participate in recruitment and interviews for open positions within the office.

• Partner with clinical providers to ensure comprehensive patient care through morning huddles, team meetings, etc.

• Train, develop, and manage staff to meet performance standards.

• Determine staff schedules and ensure operational standards are met.

• Be a leader in the practice by being accessible, responsive, diplomatic, while delegating duties to the team with practice efficiency in mind.

• Ensure that the work environment is HIPAA compliant.

Requirements (Education, Certifications, Knowledge, Skills, and Abilities):

• High school diploma or equivalent required

• Bachelor's Degree preferred

• 2+ years of experience in dental/medical office setting

• Previous experience in management preferred

• Ability to remain calm under pressure

• Strong leadership skills

• Excellent time management and organizational skills

• Strong customer service skills

• Valid driver's license and active car insurance

• Experience with Microsoft Word, Outlook and Excel

Preferred Qualifications:

• Dental office management experience highly preferred

• Knowledge of Denticon dental software

• Knowledge of dental terminology

Benefits:

• Medical, Dental, Vison, Life insurance, short term Disability

• Paid Time Off and Holidays

• 401K

• Strong culture of patient care and experience