Practice Manager Full-time

About Diana Health

Diana Health is a high-growth network of modern womens health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!

Role Description:

Our Practice Managers are passionate about helping women get the high-quality, loving care they need and deserve and supporting interdisciplinary teams of providers and staff in fast-growing practices.

You will be a practice leader, ensuring smooth and efficient day-to-day operations and a supportive, servant culture that simultaneously serves our team and our clients. You will report directly to the Regional Director in the practice's associated Diana Health region.

What you'll do:

• Provide day-to-day, onsite team leadership, ensuring all practice-level team members are set up for success in their respective roles and trouble-shooting situations as needed
• Directly manage all practice-level clinical and administrative staff
• With support from Regional Director and Central HR, oversee team administration and development, including hiring, onboarding, and corrective actions as needed
• With support from the VP of Clinical Operations (for HR), oversee the practice's providers' day-to-day needs
• Serve as the practice's Diana Health culture setter, modeling our values and serving as the face of Diana Health to the practice team and patients
• Ensure the delivery of the Diana Health vision and Diana Difference - day in and day out - across our entire practice-based team and our clients
• Oversee execution and continuous improvement of practice workflows, including but not limited to: • Scheduling: Support all aspects related to patient scheduling, develop and oversee the schedules for admin and clinical team members, manage provider schedules and clinic schedule structure to ensure a seamless experience for clients, and providers • Client Experience: Ensure DH client experience is implemented as designed, promoting an overall positive client experience, support efficient and comprehensive clinic appointment flow, lead our Service Recovery Process when issues arise, and solicit and review feedback from clients and review key performance indicators • Billing and Insurance: Provide oversight of all billing and insurance questions (e.g., verification of benefits and personal financial plans) including team education and training and client educational tools, oversee hospital and clinic procedure authorization process, including hospital superbills, and partner with Central Team partners on inventory management • Inventory Management: Partner with Central Team partners on inventory management, procure designated practice-specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs • Operational Workflow Issues: Identify any operational workflow issues that interfere with client care and the team's ability to properly execute on their responsibilities, provide a solution-focused summary of the issue/barrier to appropriate stakeholders, work through the issue and come up with an agreed-upon solution (e.g., new/updated process) • Training and Development: Support training and development of impacted team members on agreed-upon solution, ensuring new/updated processes are implemented, partner with the Product team to update playbooks and tools, identify practice-specific needs and develop processes/process improvement along with Regional Director and Product Team • Performance Metrics: Review dashboards to identify leading indicators of team and practice operations-related issues, develop and test hypotheses, pulling in appropriate stakeholders and additional data, develop improvement plans, test the plans, measure the impact, and iterate as needed • Communication: Maintain a strong pulse on the health of the team and the metrics of the practice at all times, being able to report out real-time, as needed, lead frequent, clear, concise, closed-loop communication across the many dimensions of the practice team, lead daily morning huddles and provide daily schedule communications and real-time updates as needed, lead monthly all-team meetings, and provide ongoing training and development as needed • Other Duties: Orchestrate other team meetings (e.g., Lunch & Learns) and other duties as assigned

Experience:

• Bachelor's Degree in business, education, or healthcare administration required or equivalent experience
• At least five years of experience in outpatient practice management - women's health experience is preferred
• Demonstrated program development capabilities and ability to make critical decisions without all of the answers, using sound judgment
• Excellent communication skills - written and oral
• Demonstrated ability to represent an organization's values and to carry out these job responsibilities effectively and professionally
• Proven ability to build and lead strong, diverse teams and meet practice-level performance metrics

Benefits:

• Competitive compensation
• Medical, dental, and vision insurance, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave
• Diana Health Culture: • Having a growth mindset and striving for continuous learning and improvement • Positive, can-do/how-can-I-help attitude • Empathy for our team and our clients • Taking ownership and driving to results • Being scrappy and resourceful