Practice Manager - Behavioral Health

The Practice Manager works under the supervision of the Director and works with the Medical Director to develop and implement clinic goals. Provides day-to-day oversight of clinic operations and supervision of staff to assure an excellent patient experience. Ensures practice meets operational, revenue cycle, quality and financial benchmarks. Ensures practice meets strategic initiatives and improves fiscal management. Demonstrates human resource management through effective talent life cycle management including recruiting, onboarding, mentoring, employee development, engagement, retention, performance management, and time keeping. Ensures good provider and caregiver relationships by promoting teamwork.

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

Skills and Abilities

Essential Technical/Motor Skills

• Knowledge of physician office billing and information systems.
• Skilled in planning and implementing office procedures relevant to practice management.
• Skilled in preparing and presenting comprehensive budget and productivity reports.
• Proficiency in Microsoft Office, video interface and other commonly used computer applications.

Interpersonal Skills

• Must possess excellent oral and written communications skills and present a positive image for the organization.
• Must be motivated, able to work independently, be a strong facilitator and have excellent follow through skills.
• Must be able to interact with people in a professional, diplomatic, and sensitive manner and ensure that appropriate confidentiality is maintained.

Essential Physical Requirements

• Moving, walking, balancing, kneeling, crouching, stooping, reaching, standing, pushing, pulling, lifting, and restraining.
• Must travel throughout the Mosaic Life Care campuses as needed.

Essential Mental Abilities

• Must be able to interpret data and prepare budgets.
• Organizational skills to schedule meetings and meet deadlines.
• Evaluate performance of staff. Able to manage multiple priorities.
• Interpret policies and procedures.
• Must be able to identify and measure departmental quality goals.

Essential Sensory Requirements

• Must be able to communicate via telephone and in person.
• Must be able to review reports and organization goals for quality and accuracy.
• Communicate effectively with all levels of staff and customers.

Exposure to Hazards

• Minimal, common to health care facilities.

Other Skills and Abilities

• Clinic Operations Oversight: Provide oversight of practice operations, ensuring optimal workflow processes with a focus on team support. Ensures a clinic culture is maintained in a positive and upbeat work environment for all caregivers.
• Growth and Strategy: Works closely with Directors and Medical Group leadership to operationalize strategic initiatives and ensure realization of defined tactics. Outreach Clinic Operations: Oversees the operations of outreach clinics to ensure continued growth back to the organization.
• Communication: Assures effective and timely communications at various levels through the assigned work area, with a strong focus on provider, staff and patient relationships.
• Caregiver Supervision: Oversees day to day management of clerical, clinical support, and ancillary caregivers, including hiring, performance reviews, employee relations, and separations.
• Scheduling: Maintains oversight of caregiver and physician schedules to ensure adequate department staffing, provider efficiency, and patient throughput.
• Financial Management: Maintains clinic financials while working with finance and revenue cycle to ensure optimal results. This includes overseeing supply orders, front-end collections, overall clinic expenses, including budgeting and financial reports and issues. Submits payroll and maintains accurate time logs for caregivers.
• Performance Management/Human Resources: Conducts mid-year/annual caregiver evaluations, performs and documents coaching, corrective actions, hiring and separation of caregivers, onboarding and training.
• Track provider CME expenses and time-off requests. Works collaboratively with HR and business partners to ensure processes are followed with HR issues. Electronic Health Records (EHR): Ensures caregiver training and proficiency in the clinic''s EHR software.
• Patient Engagement: Manages patient engagement tools such as self-scheduling, appointment reminders and fast pass to allow enhancement for the patient experience. Communicates results of patient satisfaction to the team to ensure positive improvements. Patient Relations: Responds to patient complaints and addresses billing concerns, including eligibility verification, denials, and potential write-offs.
• Caregiver Engagement and Development: Schedules and conducts one-on-one meetings with caregivers to provide ongoing feedback and support, facilitates huddles and rounding to address real time issues. Ensures caregivers and providers have the tools needed to perform their duties. Utilizes feedback from caregiver surveys to optimize work environment and culture.
• Facilities Management: Addresses day-to-day clinic needs, from caregiver requests to maintenance repairs, in collaboration with the Director, as needed.
• Performance: Establish key performance indicators and coaches as needed to identify and address gaps in quality metrics, while tracking progress towards established goals.
• Compliance/Regulatory: Ensure timeliness of complaint reporting and working with system compliance/risk team. Ensures regulatory compliance is followed, including OSHA, Joint Commission, Nuclear Regulatory commission, CLIA, CAP, and other standards where applicable. Policy Enforcement: Ensures adherence to all clinic policies and procedures.

Education

• H.S. Diploma - Required
• Associate''s Degree - Graduate of a school of nursing, health, or business-related associate degree. - Preferred

Work Experience

• 3 Years - Experience in a position with a health care organization - Required
• 1 Year - Supervisory position - Required
• 3-5 Years - Behavioral health experience - highly preferred
• Clinic operations or clinic leadership experience in behavioral health - highly preferred

Licenses and Certifications

• Basic Life Support (BLS) - Required within 90 Days
• Registered Nurse (RN) - State Licensure/Or Compact State Licensure - State Licensure/Or Compact State Licensure in state, depending upon designated work location - Preferred Upon Hire Or
• Advanced Cardiac Life Support (ACLS) - IF working in an inpatient area in which ACLS is required - Preferred within 90 Days Or
• Licensed Practical Nurse (LPN) - State Licensure - State Licensure/Or Compact State Licensure in state, depending upon designated work location - Preferred Upon Hire
• Certified Medical Practice Executive (CPME) - active and current - Preferred Upon Hire

Travel Requirements

• 10% Travel as needed for offsite meetings and to outreach clinic locations. - Required
• Clinic Operations Oversight: Provide oversight of practice operations, ensuring optimal workflow processes with a focus on team support. Ensures a clinic culture is maintained in a positive and upbeat work environment for all caregivers.
• Growth and Strategy: Works closely with Directors and Medical Group leadership to operationalize strategic initiatives and ensure realization of defined tactics. Outreach Clinic Operations: Oversees the operations of outreach clinics to ensure continued growth back to the organization.
• Communication: Assures effective and timely communications at various levels through the assigned work area, with a strong focus on provider, staff and patient relationships.
• Caregiver Supervision: Oversees day to day management of clerical, clinical support, and ancillary caregivers, including hiring, performance reviews, employee relations, and separations.
• Scheduling: Maintains oversight of caregiver and physician schedules to ensure adequate department staffing, provider efficiency, and patient throughput.
• Financial Management: Maintains clinic financials while working with finance and revenue cycle to ensure optimal results. This includes overseeing supply orders, front-end collections, overall clinic expenses, including budgeting and financial reports and issues. Submits payroll and maintains accurate time logs for caregivers.
• Performance Management/Human Resources: Conducts mid-year/annual caregiver evaluations, performs and documents coaching, corrective actions, hiring and separation of caregivers, onboarding and training.
• Track provider CME expenses and time-off requests. Works collaboratively with HR and business partners to ensure processes are followed with HR issues. Electronic Health Records (EHR): Ensures caregiver training and proficiency in the clinic''s EHR software.
• Patient Engagement: Manages patient engagement tools such as self-scheduling, appointment reminders and fast pass to allow enhancement for the patient experience. Communicates results of patient satisfaction to the team to ensure positive improvements. Patient Relations: Responds to patient complaints and addresses billing concerns, including eligibility verification, denials, and potential write-offs.
• Caregiver Engagement and Development: Schedules and conducts one-on-one meetings with caregivers to provide ongoing feedback and support, facilitates huddles and rounding to address real time issues. Ensures caregivers and providers have the tools needed to perform their duties. Utilizes feedback from caregiver surveys to optimize work environment and culture.
• Facilities Management: Addresses day-to-day clinic needs, from caregiver requests to maintenance repairs, in collaboration with the Director, as needed.
• Performance: Establish key performance indicators and coaches as needed to identify and address gaps in quality metrics, while tracking progress towards established goals.
• Compliance/Regulatory: Ensure timeliness of complaint reporting and working with system compliance/risk team. Ensures regulatory compliance is followed, including OSHA, Joint Commission, Nuclear Regulatory commission, CLIA, CAP, and other standards where applicable. Policy Enforcement: Ensures adherence to all clinic policies and procedures.

Education

• H.S. Diploma - Required
• Associate''s Degree - Graduate of a school of nursing, health, or business-related associate degree. - Preferred

Work Experience

• 3 Years - Experience in a position with a health care organization - Required
• 1 Year - Supervisory position - Required
• 3-5 Years - Behavioral health experience - highly preferred
• Clinic operations or clinic leadership experience in behavioral health - highly preferred

Licenses and Certifications

• Basic Life Support (BLS) - Required within 90 Days
• Registered Nurse (RN) - State Licensure/Or Compact State Licensure - State Licensure/Or Compact State Licensure in state, depending upon designated work location - Preferred Upon Hire Or
• Advanced Cardiac Life Support (ACLS) - IF working in an inpatient area in which ACLS is required - Preferred within 90 Days Or
• Licensed Practical Nurse (LPN) - State Licensure - State Licensure/Or Compact State Licensure in state, depending upon designated work location - Preferred Upon Hire
• Certified Medical Practice Executive (CPME) - active and current - Preferred Upon Hire

Travel Requirements

• 10% Travel as needed for offsite meetings and to outreach clinic locations. - Required