Practice Manager

Join Our Team at Mercy Medical Center – Now Hiring a Practice Manager for our Cardiology Service!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Cardiology Service Practice Administrator provides  leadership, strategic direction, and operational oversight. The Administrator is responsible for the overall performance of cardiology ambulatory operations, including physician practices, advanced practice providers, echocardiography services, nuclear cardiology services, and associated cardiovascular diagnostic programs (EP nurse, loop monitors, etc.).

This role serves as the primary business and operational partner to cardiology physicians and executive leadership, with accountability for strategic planning, financial performance, provider relations, service line growth, quality outcomes, workforce development, and patient experience. The Practice Manager leads a multidisciplinary team of approximately 40-50 clinical, technical, and administrative staff while fostering a culture of excellence, stewardship, innovation, and compassionate care aligned with the organization's mission and values.

The Administrator is responsible for developing and executing strategies that expand access, improve operational performance, strengthen provider engagement, optimize financial outcomes, and position the The Heart Center at Mercy for long-term growth within the community.

Operational Leadership: direct all operational aspects of the clinics and lab ensuring efficient patient flow, shceduling, capacity/utilization management and template alignment with contracted arrangements. Establishing standards and monitoring performance against key service line metrics. Lead workflow design and process improvement to enhance efficiency and patient experience. Oversee staffing models and resource allocation to support department obectives.

Financial Management: Assume full ownership and accountability for the Heart Center financial performance, including operating budget, revenue growth, expense management, productivity and profitability. Analyze key indicators including payor mix, productivity, reimbursement trends and return on investment.  Identify opportunities to improve operational efficiency, optimize resource utilization and enhance financial performance. Lead business case development for new programs or services, technology investments, facility expansions , etc. with the Cardiology department. Partner with finance, and revenue cycle to improve overall performance. 

Provider Leadership/Provider Relations: Serve as administrative partner to cardiologists and advanced practice providers, collaborating on priorities, operational goals and quality initiatives. Participate in physician recruitment, onboarding, retention, and succession planning efforts. Provider admin oversight of provider compensation plans, prodcutivity metrics and performance evaluations with physician and executive leadership oversight and support. 

Growth, Access, and Market Development: Develop strategies to increase patient access, referral capture, and patient throughput axross the department clinic and labs. Monitor referral patterns, competitive dynamics, and patient demand, aligning access where there is organizational growth. Lead initiatives to improve patient acquisition, retention, integration across the organization. Collaborate with marketing, executive leadership, and physician leadership to promote The Heart Center at Mercy and community outreach initiatives.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Master's in Business Administration preferred
• 2-5 years of practice management required
• 3-5 years medical office experience preferred
• EPIC experience preferred
• Proven experience in practice management, preferably in a multispecialty setting
• Strong financial acumen, with experience in budgeting, financial analysis, and revenue cycle management
• Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team
• Exceptional organizational and time management abilities
• Strong work ethic, self-motivated, and results-oriented
• Outstanding communication, negotiation, and interpersonal skills

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.