Legal Entity Aultman Medical Group Inc Position Summary The Practice Lead provides daily direction and supervision of operations of the medical practice. Reports directly to Practice Manager of General Surgery. Department Summary The HOPD General Surgery department is comprised of surgeons and a dedicated team of clinical and administrative staff. Qualifications High School Diploma or equivalent. Experience in a medical office preferred. Department Qualifications Understanding of daily operations of a medical office. Skills Communicate effectively and comfortable speaking to large groups. Detail oriented. Adaptability to changing work environment or needs. Ability to approach challenges with calm analysis and deliver timely, well-reasoned resolutions. Possess strong computer skills. Able to perform efficiently and accurately under high-stress conditions. Department Skills Electronic Health Record (EHR) Proficiency: Comfortable navigating and documenting in EHR systems (e.g. Cerner). Insurance Billing Knowledge: Understanding of insurance verification, copay collection, and billing workflows. Team Collaboration: Work effectively with physicians, clinical and administrative staff to support patient care. Adaptability: Able to adjust quickly to changes in provider schedules, patient needs, or workflow demands. Confidentiality Compliance: Maintain patient privacy and adhere to HIPAA and other regulatory. Responsibilities Expectations Oversight of daily operations. Assist department manager with projects and/or workflow enhancements. Department Responsibilities Expectations Coordinates staff schedules and duties. Monitors reception operations and assisting in patient experience management. Tracks incoming referrals to ensure accuracy and timely processing. Places orders for office supplies. Prepares reports/logs under the direction of the Practice Manager. Assist with patient comments and/or complaints. Working Conditions Shifts are normally 8 hours/day on-site Monday through Friday. Works in well-lighted and well-ventilated office. Expected to adhere to general office policy and dress code. Subject to frequent interruption. Occasionally may have interactions with upset or frustrated patients. Cross training in all areas in the department is required. Hazardous Exposure Category Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way. Physical Addendum Demands Frequency Remarks Lifting 0-10 lbs Never Lifting 10-20 lbs Never Lifting 20-35 lbs Never Lifting 35-50 lbs Never Lifting 50-75 lbs Never Lifting 75-100 lbs Never Lifting over 100 lbs Never Forward Reaching Occasional 10-33% Overhead Reaching Never Standing Frequent 34-65% Walking Frequent 34-65% Sitting Frequent 34-65% Climbing Never Stairs/Ladder Never Bending/Stooping Never Twisting/Turning Never Kneeling/Squatting Never Crawling Never Pushing/Pulling 0-10 lbs Never Pushing/Pulling 10-20 lbs Never Pushing/Pulling 20-35 lbs Never Pushing/Pulling 35-50 lbs Never Pushing/Pulling 50-100 lbs Never Pushing/Pulling over 100 lbs Never Carrying 0-10 lbs Never Carrying 10-20 lbs Never Carrying 20-35 lbs Never Carrying 35-50 lbs Never Carrying 50-100 lbs Never Carrying over 100 lbs Never Grasping/repetitive sustained Never Fine motor coordination Never Vision: Near/Far/Color Never Hearing: ordinary conversation/other Never All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet. The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.