Practice Director - General Surgery, Plastic Surgery, and Pre-Op (Hybrid)

This role assists the Senior Practice Director in providing strategic leadership to General Surgery, Plastic Surgery and Pre-Op departments to ensure equitable distributions of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations. This position supports the planning, organization, direction, and controls the operation of assigned areas and contributes toward the overall development of programs, business cases, and services to provide for the needs of members, physicians, and clinicians.

Overview:

The Northwest Permanente Practice Director position is responsible for ensuring member service, quality of care, work life satisfaction, and efficient resource utilization in Care Delivery Operations. This position supports the planning, organization, direction, and controls the operation of assigned areas and contributes toward the overall development of programs, business cases, and services to provide for the needs of members, physicians, and clinicians.

This role assists the Senior Practice Director in providing strategic leadership to General Surgery, Plastic Surgery and Pre-Op departments to ensure equitable distributions of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.  This Practice Director position manages major change initiatives and represents operations within the region with primary accountability for management of projects that cross departmental lines or have regional impact or significance. Additionally, this position will support strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of required outcomes and milestones, drive performance targets and monitor performance relative to targets, optimize resource utilization, participate in the development of proposals and recommendations, and ensure delivery of needed results.

 

Primary Responsibilities:

• Oversees daily operations, ensuring high-quality service delivery through performance monitoring, process improvement, and best‑practice implementation.
• Partners with cross‑functional departments to develop and track benchmarks, support strategic and operational goals, and manage physician and clinician services.
• Trains and mentors new leaders across Northwest Permanente and Kaiser Health Plan; serves as liaison to Health Plan partners and represent Operations in labor negotiations.
• Provides strategic analysis and business planning to identify opportunities for cost reduction, service enhancement, and improved quality of work-life.
• Optimizes appointment supply and demand, collaborating with the Regional Appointment Center and drives innovation in non‑visit care options.
• Develops reporting tools, communication strategies, and training to support business initiatives and operational success.
• Prepares recurring analyses, business cases, and internalization studies to guide decision‑making.
• Coordinates across Primary Care, Specialty Care, and ancillary departments to improve efficiency, care experience, and staff workflows.
• Leads project management for key strategic and operational initiatives.
• Manages departmental budgeting, financial monitoring, and prioritization of internal and external cost drivers.
• Partners on financial indicators and develops processes to ensure accurate financial capture.
• Supports effective communication and planning through studies, reporting, and participation in committees and special projects. 

Qualifications:

• Bachelor's degree AND six (6) years of experience in a directly related field OR a Master's degree in Business Administration, Health Care Administration or related field.
• Three (3) years of experience managing business, healthcare administration, financial analysis, or another related field.
• Three (3) years’ experience in a supervisory role or managing/leading high complex service line(s) or financial management, budget development, program development, quality improvement and project management.
• Strong data analysis skills to drive quality and operational improvement.
• Able to manage multiple priorities independently in a fast‑paced setting.
• Solid understanding of clinical workflows, licensure, and scope‑of‑practice requirements. 
• Surgical care delivery operational experience highly preferred.
• Experience in ambulatory care, supply‑demand modeling, and physician scheduling preferred.
• Skilled in change management, process improvement, and performance optimization.
• Proficient with financial and operational data.
• Clear and effective communicator, both written and verbal. 

For more information about this position, contact Marisa Walter,

marisa.e.walter@kp.org

.

About Northwest Permanente:
We are the Permanente in Kaiser Permanente. Northwest Permanente is a self-governed, multi-specialty group of more than 1,300 physicians, clinicians, and administrative professionals caring for over 600,000 members in Oregon and Southwest Washington. Together with Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, we form Kaiser Permanente of the Northwest, an integrated health care program.  Kaiser Permanente is one of the nation's pre-eminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.

Our Northwest Permanente administrative professionals enjoy a wide range of company sponsored benefits: 

• 15% employer contribution to retirement programs, including pension.
• 90% employer-paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self-Care Days + Paid Time Off

Equal Opportunity Employer
Northwest Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.