Calendar Management, Call Centers, Communication Skills, Customer Support/Service, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Medical Records, Organizational Skills, Patient Confidentiality, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills
Summary:
- Work Mode: ONSITE 100%
- Duration: ASAP for 6 months
- Ortho Surgery Spine Center, 400 Parnassus Ave, 2nd Floor, Suite A2300, SF, CA 94143
- Schedule: M-F 0800-1700, no weekends
Responsibilities:
- Answer incoming calls from patients and provide information, assistance, and support.
- Schedule patient appointments and coordinate with healthcare providers and clinical staff.
- Verify patient demographic and insurance information.
- Document patient interactions, inquiries, and appointment details accurately.
- Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
- Handle patient complaints and concerns professionally and empathetically.
- Provide basic medical information and directions to patients as appropriate.
- Collaborate with clinical and administrative teams to resolve patient issues.
Requirements:
- 6 months+ of relevant experience.
- Must be APeX trained.
Preferred Skills:
- Excellent customer service skills.
- Strong communication abilities.
- A collaborative, team-oriented attitude.
- A willingness to learn and adapt.
A
Axelon Services Corporation