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Practice Coordinator

Axelon

San Francisco, CA

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Calendar Management, Call Centers, Communication Skills, Customer Support/Service, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Medical Records, Organizational Skills, Patient Confidentiality, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills
LOCATION
San Francisco, CA
POSTED
2 days ago

Summary:

  • Work Mode: ONSITE 100% Ortho Surgery Spine Center, 400 Parnassus Ave, 2nd Floor, Suite A2300, SF, CA 94143
  • Duration: ASAP for 6 months
  • Schedule: M-F 0800-1700, no weekends

Responsibilities:

  • Answer incoming calls from patients and provide information, assistance, and support.
  • Schedule patient appointments and coordinate with healthcare providers and clinical staff.
  • Verify patient demographic and insurance information.
  • Document patient interactions, inquiries, and appointment details accurately.
  • Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
  • Handle patient complaints and concerns professionally and empathetically.
  • Provide basic medical information and directions to patients as appropriate.
  • Collaborate with clinical and administrative teams to resolve patient issues.

Requirements:

  • 6 months to 1 year of relevant experience.
  • Must be APeX trained.

Preferred Skills:

  • Excellent customer service skills.
  • Strong communication abilities.
  • A collaborative, team-oriented attitude.
  • A willingness to learn and adapt.

About the Company

A

Axelon