Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Practice Assistant plays a key role in supporting the Kidney Transplant Clinic by ensuring smooth, efficient daily operations and an outstanding experience for patients and providers. This administrative position is responsible for coordinating complex clinic and surgical schedules, maintaining accurate documentation, and facilitating seamless communication across the care team. With a focus on precision, organization, and patient-centered service, the Practice Assistant helps uphold continuity of care for a highly specialized transplant population.The role includes clinic coordination and back-office support, such as booking appointments, managing and adjusting clinic schedules, and collaborating closely with the nursing team to ensure operational readiness. The Practice Assistant handles EPIC-based workflows, responds to variable call volumes, and provides high-quality phone etiquette and customer service. Responsibilities also include conducting pre-appointment phone calls to review logistics with patients—such as driving directions and parking—to ensure they arrive prepared and informed.Hours: 730a-4pHybrid schedule after the minimum 90 day training period. Three days in office, two days work from home.SummaryPerform routine administrative and clerical duties relating to a clinical service or physician practice office.Make patient appointments and maintain appointment records.Greet and assist patients.Answer telephones, assist callers with routine inquiries, and schedule appointments.File materials in patient folders and print appointment schedules.Process patient billing forms and scan documents to patient medical records/LMR.Call for patient medical records and laboratory test results.Open and distribute unit mail or faxes.Type forms, records, schedules, memos, etc., as directed.May be required to accept co-payments.Handles, screens, and/or takes messages related to prior authorizations,provider questions, prescription refills, and test results.Acts as "Super User" for scheduling, registration, and billing systems.Provides assistance and training to others in these areas.May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.Additional responsibilities as assigned.Qualifications
EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperience2-3 years office experience requiredKnowledge, Skills and Abilities
Additional Job Details (if applicable)
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Pay Range
$17.71 - $24.94/HourlyGrade
3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.