Practice Administrator

Midwest Eye Center is seeking a dedicated, patient-focused Practice Administrator to join our team in Calumet City, Illinois.

This is your chance to grow your career in eye care with a practice that prioritizes professional development and patient-centered service. We offer regular hours with no nights or major holidays, a comprehensive benefits package, and a collaborative, team-focused environment where your skills are valued and your contributions are recognized. With clear opportunities for career advancement, you’ll be supported every step of the way as you build your future with us.

Our ideal candidate brings at least 5+ years of management in Ophthalmology or Optometric experience with a Bachelor's Degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Midwest Eye Center was established in 1974 in Calumet City. Since that time, it has grown to be one of the largest and most trusted eye practices in the area. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. Our medical staff holds teaching and research positions in local universities, and our facilities are state of the art and are at the cutting edge of technology.

We are committed to patient care and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Midwest Eye Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

As the Practice Manager, you will play a pivotal role in ensuring the smooth and efficient operations of our ophthalmology practice. You will be responsible for managing the day-to-day administrative and operational aspects of the practice, working closely with our physicians and staff to maintain the highest standards of patient care and service.

Responsibilities:

• Oversee the daily operations of the ophthalmology practice, including scheduling, patient flow, and staff management
• Develop and implement policies and procedures to optimize practice efficiency and patient satisfaction
• Monitor and manage the practice's financial performance, including budgeting, billing, and revenue cycle management
• Recruit, train, and supervise office staff, including front desk personnel, medical assistants, and administrative personnel
• Conduct regular staff meetings and performance evaluations to ensure a cohesive and high-performing team
• Ensure a positive patient experience by maintaining a welcoming and organized reception area
• Address patient concerns and inquiries, striving to resolve issues promptly and professionally
• Implement and uphold patient privacy and data security protocols in compliance with HIPAA regulations
• Oversee accurate coding and billing processes to maximize revenue and minimize billing errors
• Collaborate with billing and coding specialists to ensure timely and accurate claim submissions
• Stay current with industry regulations, including Medicare, Medicaid, and private insurance guidelines
• Help to ensure the practice's compliance with all legal and regulatory requirements, including maintaining licensure and certifications

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred)
• Previous experience in healthcare administration or management, with specific experience in ophthalmology, retina, or preferred
• 5+ years of management in ophthalmology or optometric experience required
• Strong knowledge of healthcare regulations, including HIPAA, Medicare, and Medicaid
• Excellent leadership and communication skills
• Proficiency in practice management software and electronic health records (EHR) systems
• Exceptional organizational and problem-solving abilities
• A commitment to delivering outstanding patient care
• Strong staff relations skills
• In depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies
• Working knowledge of NextGen, including building templates
• Excellent Internet and related search skills as well as proficient with Microsoft Suite; advanced Excel; Axiom a plus

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Offered pay range $90K - $98K annually

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