PPP Program Manager

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Program Manager for the Pregnant and Parenting People (PPP) Residential Treatment Wing is responsible for overseeing daily operations and supportive services for pregnant and parenting residents within a 24/7 residential substance use treatment facility. This role ensures a safe, structured, and family-centered environment that supports recovery while addressing the unique needs of parents and their children. The Program Manager provides leadership, coordination of services, and supervision of designated staff, while working collaboratively with internal teams and external partners.

Organizational Structure/Reporting Relationships: This role reports to the Residential Operations Director and has direct reports.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.

Job Responsibilities

• Oversee day-to-day operations of the PPP wing, ensuring a safe, supportive, and well-coordinated environment for residents and their children
• Coordinate transportation services for residents and children, including medical appointments, early learning programs, shopping outings, and recovery-related services
• Coordinate family visitation schedules and processes
• Facilitate and maintain partnerships with Early Head Start and other early childhood education providers to support child development needs
• Oversee grocery planning and shopping processes to ensure adequate, nutritious food is available for pregnant and parenting residents and their children
• Develop and monitor protocols for safe storage, labeling, and handling of breast milk and formula in accordance with health and safety standards
• Coordinate with child supervision and childcare providers to ensure appropriate coverage and compliance with program requirements
• Supervise and support the PPP receptionist, including scheduling, training, and performance management
• Collaborate with clinical, case management, and operations teams to ensure integrated, trauma-informed care for families
• Monitor program compliance with applicable regulations, licensing requirements, and organizational policies
• Identify operational gaps and implement process improvements to enhance service delivery and resident experience
• Maintain accurate records, reports, and documentation related to program operations and services
• Participate in leadership meetings and communicate program updates, needs, and outcomes to the Residential Operations Director
• Support a culture of respect, accountability, and continuous quality improvement
• Experience in program coordination, operations, or supervisory roles within residential treatment, social services, or a related field
• Demonstrated experience working with pregnant and parenting individuals, families, or young children
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Ability to supervise staff and provide coaching, support, and accountability
• Knowledge of trauma-informed care principles and family-centered service delivery
• Ability to maintain confidentiality and manage sensitive information appropriately
• Strong communication skills and ability to collaborate with multidisciplinary teams and community partners
• Proficiency with basic computer systems and documentation tools
• Ability to work in a 24/7 residential environment and respond to operational needs as they arise

Work Environment: SIHB operates on a 4x10 (4 days per week, 10 hours per day) work schedule with occasional extra hours for events and to meet deadlines.