Post-Implementation Consultant - CRM Suite (Remote)

Veeva Systems

Newark, NJ(remote)

JOB DETAILS
SALARY
$70,000–$140,000 Per Year
SKILLS
Architectural Services, Automation, Best Practices, Biology, Bond Market, Business Strategy, Cloud Computing, Consulting, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Ecosystems, Email Technology, Grant Awards, Healthcare, Hubs, Leadership, Legal, Life Insurance, Model Validation, Nonprofit, Organizational Skills, Professional Services, Release Management/Engineering, Requirements Management, Return on Investment (ROI), Root Cause Analysis, Sales, Sales Management, Salesforce.com, Service Delivery, Software Configuration Management, Software Development, Software as a Service (SaaS), Technical Delivery, Technical Leadership, Technical Strategy, Technical/Engineering Design, Willing to Travel
LOCATION
Newark, NJ
POSTED
30+ days ago

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you a seasoned CRM expert who thrives in the "post-go-live" world? We are looking for a Post-Implementation Consultant to own the technical evolution of our clients' CRM ecosystems.

You will act as a dedicated technical lead for multiple live clients, translating complex business strategies into scalable technical configurations. You will manage a billable book of work, delivering professional services remotely while serving as the primary subject matter expert (SME) for ongoing application enhancement and operational excellence.

What You'll Do

  • Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite
  • Technical Architect: Ensuring all deliverables meet architectural best practices and client timelines
  • Solution Design: Translate business requests into technical design and functional specifications
  • Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization
  • Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity
  • Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint
  • Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes

Requirements

  • 3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours
  • Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles
  • Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight
  • Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops

Nice to Have

  • Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations
  • Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform
  • Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.

  • Within 3 days, you will receive a link to a personality assessment administered by a third party.

  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

  • If moving to the interview stage, the process is as follows:

  • A conversation with the hiring manager

  • A practical case exercise

  • A final conversation with our group's Senior Leader.

  • Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Compensation

  • Base pay: $70,000 - $140,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-Associate

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

  • Public Benefit Corporation
  • Work Anywhere
  • Veeva Giving
  • Corporate Citizenship
  • Employees are Shareholders
  • Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

  • Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

  • Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

  • Durward Denham

Software Engineer

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