Overview
ABM is looking for a highly committed, hands-on leader with strong experience in post-event cleaning within sports and entertainment venues. The Post-Event Manager is responsible for overseeing the complete turnover of the stadium after games and concerts, typically managing a crew of approximately 200 people per night. This crew is divided into 7 teams, each led by supervisors and leads covering different areas of the facility.
Responsibilities
Project Management & Client Relations:
· Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
· Provide customer with information regarding additional services available at ABM.
· Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
· Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
· Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
· Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
· Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
· Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
· Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
· Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
· Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
· Understand applicable union contracts and develop effective working relationship with local labor unions.
· Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Qualifications
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)