Population Health & Wellness Medical Assistant

Title: Population Health and Wellness Medical Assistant

Reports To: Care Management Nurse Manager

Direct Reports: None

Classification/Category: Clinical Level I / Clinical Support

Workgroup(s): Medicare Wellness Workgroup, Care Management, Clinical Staff

Work Status: Hybrid

Stipend(s): None

Status: Non-Exempt

Summary of Position

The Population Health and Wellness Nurse/Medical Assistant plays a critical role in the delivery of quality medical care within the center. This position requires a person with strong clinical skills along with strong data collection/assessment and communication skills. This person is responsible for delivering excellent, high-touch, primary care, and coordinating a patient centered care experience. The Population Health and Wellness Nurse/Medical Assistant provides care as described by the established policies and procedures of RCCHC. This position will provide clinical care in collaboration with other partnerships to achieve positive patient outcomes. The Population Health and Wellness Nurse/Medical Assistant will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

RCCHC Mission, Vision and Values

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

• Must demonstrate competencies in clinical practice; 1-3 years in Clinical setting; preferably 1-3 years as Medical Assistant
• Works effectively with others and is able to organize workload, as well as assume responsibility
• Must be able to work independently, exercise appropriate decision making skills, and function effectively on a team
• Must be able to speak and communicate clearly and effectively
• Excellent organizational, leadership, verbal and written communication skills
• Must be able to effectively handle multiple tasks and priorities in order to meet deadlines

Education: Graduation from Medical Assistant Certificate program.

Experience: Requires two years clinical experience. Care management experience preferred.

Certification(s)/Licensure: Requires a current Certified/Registered Medical Assistant. Health Care Provider CPR certification required.

Knowledge:

• Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC's) in regard to the Federal 330 Public Health Service Act
• Knowledge of thorough understanding of the 340B program
• Knowledge of computer systems and applications.

Skills:

• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Skill in developing comprehensive reports.

Abilities:

• Ability to plan, organize, and integrate priorities and deadlines.
• Ability to identify, analyze, and interpret complex data and, resolve operational problems.
• Ability to evaluate and make recommendations for continuous quality improvement.
• Ability to evaluate and make recommendations for continuous risk assessment.
• Ability to anticipate and react calmly in emergency situations.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.

Essential Functions

• Performs independent clinical functions using RCCHC established procedures, policies, and guidelines
• Electronic health record proficiency
• Strong communication skills and customer service orientation
• Performs Annual Wellness Visit in accordance with payer and RCCHC guidelines
• Gathers data/Assesses the healthcare, educational and psychosocial needs of the patient/family
• Investigates healthcare options and facilitates communication among the patient, primary care provider and other members of the healthcare team to eliminate barriers and identify interventions for treatment
• Uses motivational interviewing and shared decision-making modalities as appropriate to enhance patient engagement
• Educates/Reinforces education to patient, family and other health care members on the role and purpose of Care Coordination, its processes, disease/case management programs and outcomes and makes referral to appropriate Care Coordination services as needed.
• Administers medications/immunizations as ordered by RCCHC providers, documenting accurately and observing patients for reactions
• Answers and return patient phone calls and other inquiries to ensure accurate and timely communication is facilitated between all members of the care team
• Completes paperwork for assigned providers as per RCCHC guidelines
• Establishes reason for patient's visit, completing the rooming process per established guidelines and documenting accurate data in the EHR
• Assists patients in the preparation for the provider's examination, including undressing, assisting to the table, and dressing
• Accurately reviews and records medications and /or procedures as directed by the provider
• Accurately executes technical procedures when ordered such as EKG's, drawing blood, obtaining and preparing laboratory specimens
• Maintains proper storage and handling of equipment, supplies, and medications
• Maintains a clean and orderly clinical working atmosphere; adequately prepare exam rooms and properly equip laboratory
• Works with patients and family in giving accurate, understandable instructions in diet, special care procedures, medication, patient education
• Participates as an active member of the RCCHC team
• Maintains compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
• Other job duties may be required that are not listed above.